Job Details:
Job Description:
Role Overview
1. Collection Operations and Business Partnership
• Bring strong, hands-on collection operations experience to ensure project solutions are grounded in real business needs, customer behaviors, and end-to-end order-to-cash execution.
• Apply solid collection and dispute management expertise to support portfolio priorities, payment performance, escalation handling, risk mitigation, and timely issue resolution.
• Build trusted partnerships with customers, collection teams, business groups, and cross-functional stakeholders to align on priorities, unblock issues, and improve collection outcomes.
• Communicate clearly on collection performance, dispute trends, operational risks, decision points, and required actions to support business partnership and management attention.
2. Project and Program Management
• Coordinate and contribute to cross-functional projects that improve collection operations, financial outcomes, and stakeholder experience.
• Gather and analyze business requirements and support the development of project objectives, plans, milestones, risks, and success measures
• Coordinate stakeholders, clarify ownership, resolve roadblocks, and provide concise updates to support timely decisions.
• Ensure solutions are practical, adopted, and sustained through appropriate governance, documentation, and handover.
3. Dispute Management and Root-Cause Improvement
• Coordinate with system team to improve dispute visibility, reporting accuracy, and resolution effectiveness.
• Partner with collection teams and business stakeholders to address recurring or material dispute themes.
• Use structured analysis to identify root causes, define improvement actions, and track agreed actions through closure.
• Translate dispute trends and business impact into priorities for management attention and process improvement.
4. Cash Forecast Leadership
• Lead and continuously improve the collection cash forecast process in support of corporate cash-planning objectives.
• Promote timely, complete, and reliable forecast submissions through effective governance and stakeholder coordination.
• Analyze forecast performance and key drivers, and work with collection teams to improve accuracy and predictability.
• Enhance forecast tools, reporting, and ways of working to support efficient execution and decision quality.
5. Systems, Automation and Data Enablement
• Act as a key business contact for collection systems, tools, reporting, and automation-related needs.
• Partner with technology and process teams to assess business impact, prioritize requirements, resolve issues, and support change adoption.
• Use data, analytics, AI, and automation to improve accuracy, controls, productivity, and user experience.
Qualifications:
• Education: Bachelor's degree in Finance, Accounting, Business Administration, Information Systems, or a related discipline.
• Collection and dispute management experience: Minimum 3 years of hands-on credit/collections experience, with strong exposure to dispute management, portfolio support, customer escalation handling, payment follow-up, and risk mitigation.
• Business partnership and financial acumen: Ability to partner effectively with customers, collection teams, business groups, and cross-functional stakeholders, supported by solid understanding of the order-to-cash lifecycle, working capital drivers, financial controls, and collection performance metrics.
• Project leadership and execution: Ability to structure work, manage priorities, risks, milestones, and stakeholders, and deliver practical, sustainable outcomes through influence.
• Problem solving and decision quality: Strong analytical skills with the ability to identify root causes, develop viable options, apply sound judgment, and translate data into actionable insights.
• Collaboration and communication: Effective communicator with the ability to build alignment across functions, geographies, service providers, and…