About International House
Truly a unique and inspirational organization, International House at UC Berkeley is a non-profit residential and program community committed to fostering intercultural respect, mutual understanding and leadership skills, so that residents and alumni promote a more equitable and peaceful world.
I-House is home to graduate and undergraduate students, visiting scholars and interns from across the United States and around the world. The building operates year-round as a residence, a dining hall, a conference and events venue and a program center, which means the systems that run it touch admissions, finance, housing operations, dining, facilities, security and human resources at the same time.
Position Overview
The Product Manager, Admissions and Finance Systems owns the systems that move a resident from application through to payment. You will support the Admissions and Financial Aid Department with the annual application build, billing and payment automation, and the reporting that tells the organization whether any of it is working.
This is a product role rather than a help desk role. You will decide how a process should work, build or configure it, test it, document it, and then own the consequences when the cycle runs. The application build in particular is a fixed calendar commitment: it has to be complete and tested before offers go out, and there is no manual fallback.
You will work most closely with Admissions and Financial Aid, Accounting, Housing Operations and the technical team, and with StarRez and our payment providers.
Key Responsibilities
StarRez and the application cycle
Build, configure and test the annual application in StarRez for each cycle, to a deadline set by the offer calendar, and hand it to the Director of Admissions and Financial Aid for sign-off.
Own day to day StarRez administration and troubleshooting, including terms, rates, room and rate assignment, booking statuses and the business rules behind them.
Maintain the integrity of booking and contract records. Reporting problems are solved in the reporting, not by deleting records.
Support move-in and move-out cycles, including the access, card and data steps that have to happen in the right order.
Billing, payments and finance automation
Own the accounting automations that apply late fees and charges, run payment schedules, and generate the resident statement of account.
Own the payment integrations and the routing behind them, including Stripe and TouchNet, and the webhook and signing key configuration each provider requires.
Make sure the resident-facing account summary in the portal reflects what the ledger actually says, including awards and scholarships that are split across terms.
Work with Accounting on reconciliation, deferred revenue and the accounts receivable tie-out, and make the systems produce what the auditors ask for.
Integrations across the resident lifecycle
Own the data flow between StarRez and the operational platforms, including Atrium for meal plans and account balances, Verkada for access and resident photos, Adobe Sign for contracts, and WhenToWork for student worker scheduling and access.
Build and maintain Power Automate flows that support admissions, finance and housing operations, and make sure each one is documented and monitored.
Diagnose and resolve integration failures, and where a failure repeats, change the process rather than repeating the fix.
Reporting and data
Own the data models and reporting infrastructure in Power BI that serve admissions, occupancy, revenue and resident satisfaction.
Own the survey and satisfaction data pipeline, including the Qualtrics extract and the load that feeds the weekly reporting.
Make sure each report has a defined owner, a refresh that is monitored, and a definition that people agree on.
Documentation and continuity
Document systems, processes and business rules to a standard that lets a colleague run the cycle without you.
Export code, workflow…