The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
Job Overview:
The headquarters Resettlement Team oversees the implementation and quality of services for refugees within their early resettlement period. The team supports IRC local office staff in implementing high-quality programs by providing technical assistance, training and monitoring. The Program for Initial Resettlement (PIR), funded by the Office of Refugee Resettlement (ORR), coordinates placement and resettlement services to newly arriving refugee populations into the US.
The Program Officer, Roving Direct Services, Program for Initial Resettlement , supports local IRC offices by joining them on site or virtually to deliver high-quality PIR services to newly arrived refugees. This position is expected to travel up to 50% of the time to any IRC resettlement site to provide strengths-based, client-centered support, working side by side with local staff. The Program Officer also supports the quality of services through training, monitoring and reporting, using critical thinking and sound judgment to diagnose site-level challenges and recommending solutions tailored to each office’s context. The position reports to the Senior Program Officer, Roving Direct Services, in the Resettlement, Asylum, and Integration Department in the US, and works closely with the PIR team.
Major Responsibilities:
Support the overall management and implementation of the HQ Roving Direct Services team’s PIR deployments to local IRC sites.
Conduct a needs assessment before arriving at each site to analyze available data and understand the office’s needs and the root causes behind them, agree on a plan of action, and identify the resources needed.
Provide on-the-ground and/or virtual support for PIR service delivery in partnership with local site staff for extended periods of time. Support may include helping staff orient newly arrived refugees, complete intake and needs assessments, develop individualized plans, and connect clients to health care, housing, early employment and other community services.
Support local staff with complex and medical cases by assessing risk, weighing options and prioritizing actions, and provide crisis intervention as necessary.
Temporarily mentor and support local staff when needed.
Maintain accurate records in electronic case files and required databases, and consistently protect the confidentiality of client information.
Guide and support interns as appropriate and necessary.
Complete post-deployment reporting to maintain high-quality data for the overall quality assurance of the program, and reflect critically on what worked, what did not and why to inform future deployments.
Support the development of data tracking tools to better understand the outcomes and impact of Roving Direct Services deployments on PIR delivery at local sites.
Develop and deliver training materials to new or seasoned staff on PIR program guidelines, policies and procedures.
Support local offices in preparing for internal and donor monitoring through activities such as home visits, case file reviews (analyzing findings to identify patterns and systemic gaps), developing quality assurance tools, and helping staff become well versed in PIR program guidelines and…