The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
This position is represented by the OPEIU union and subject to the terms and conditions of a collective bargaining agreement.
This position is open to candidates with existing work authorization in the location where the position is advertised.
Job Overview: The Senior Core Services Caseworker delivers trauma-informed support to refugee clients during their resettlement and post-resettlement periods, as well as to other eligible immigrant populations, including Cuban, Haitian, and Ukrainian clients. The Caseworker is responsible for promoting a positive resettlement experience and helping clients achieve self-sufficiency. This role involves close collaboration with clients, internal teams, and external partners to create individualized service and self-sufficiency plans. The Caseworker connects clients with a range of financial, medical, social, and vocational resources in alignment with program guidelines and client eligibility criteria.
Major Responsibilities:
The Senior Core Services Caseworker plays a critical role in ensuring that clients successfully transition to life in their new community and achieve self-sufficiency. Responsibilities include, but are not limited to:
Client Intake, Assessment & Planning
Conduct comprehensive intake services to assess individual and family needs, including housing, health, education, employment, and social services.
Develop tailored self-sufficiency plans in collaboration with clients, outlining specific goals, timelines, and action steps to achieve self-reliance.
Identify immediate needs and prioritize services such as securing housing, enrolling in benefits, and accessing medical services.
Pre- and Post-Arrival Coordination
Ensure clients receive essential services upon arrival, including temporary or permanent housing, access to nutritious food, healthcare, and transportation support.
Coordinate with internal departments and external service providers to facilitate timely delivery of services and resources.
Provide ongoing orientation to clients on accessing services in their new community, including healthcare systems, public benefits, financial literacy, and transportation.
Direct Support, Advocacy & Case Management
Offer individualized support to clients, ensuring they receive appropriate referrals to community resources such as schools, legal services, and mental health providers.
Advocate on behalf of clients to help them overcome barriers in accessing services and exercising their rights.
Monitor and assess client progress regularly, addressing challenges and updating self-sufficiency plans as needed to ensure successful outcomes.
Facilitate connection to employment services in coordination with the employment team to support clients in gaining job readiness skills and securing suitable employment.
Assist clients in completing critical documents, including benefit renewals, address change notifications (AR-11 forms), and other legal documentation.
Home Visits & Community Integration
Conduct home visits to assess living conditions, provide follow-up services, and ensure clients are safe and stable.
Help clients build community connections by facilitating their engagement with local services, cultural events, and…