Overview:Join a mission-driven team that helps shape exceptional patient experiences in a supportive, fast-paced healthcare environment. As a Patient Experience Representative, you’ll serve as the first point of contact for patients and families calling on behalf of our hospital partners. Your role is crucial in ensuring voices are heard, concerns are documented, and resolutions are initiated.
If you’re compassionate, detail-oriented, and enjoy helping others navigate healthcare experiences, this is an excellent opportunity to grow your career in patient services.
Key Responsibilities:
Respond to inbound calls with empathy and professionalism, ensuring each caller feels heard and valued
Accurately document patient concerns, feedback, or complaints in the internal ticketing system
Initiate and manage service tickets through to resolution, coordinating with hospital departments as needed
Provide general information, clarification, or redirection when appropriate
Maintain confidentiality and adhere to HIPAA and organizational guidelines
Follow up on open items and ensure timely closure of tickets to maintain service quality standards
Collaborate with team leads and supervisors to improve processes and communication
Qualifications:
Associates or Bachelors degree in related healthcare field
1+ year of experience in customer service, healthcare, or a call center environment preferred
Excellent verbal and written communication skills
Strong interpersonal skills with the ability to remain calm under pressure
High attention to detail and accurate data entry skills
Basic proficiency with Microsoft Office and/or ticketing systems
Hours: Mon- Friday variety of shift options (40hours/week)