Agency:
Olixir
Job Function:
Account Management and Growth
Job Subfunction:
Account Management
Job Description:
Account Manager
Who are we?
OLIXIR is a next‑generation healthcare agency, created by uniting FCB Health London and McCann Health London as part of Omnicom Health’s evolving European structure.
By bringing our teams together and combining our strengths, we’re building something entirely new: a more agile, more connected, and more ambitious partner for healthcare brands. OLIXIR blends award‑winning creative excellence with deep scientific expertise, strategic thinking that drives meaningful brand growth, and fully integrated production at scale. We’re also unlocking new innovation opportunities, powered by AI and future‑focused ways of working.
While our name is new, our people, values, and commitment are not. You’ll find the same trusted teams, the same high standards, and the same passion for creating work that makes a real difference to patients and healthcare professionals, alongside new possibilities to grow, innovate, and shape what’s next.
OLIXIR is built for the future of healthcare communications - and this is just the beginning.
Job summary:
You will be assisting in leading provision of a superb, proactive service to our clients and delivering work of the highest quality. Working closely with colleagues and other disciplines to deliver strategically sound projects on time, on budget and in line with our agency/client standards and internal systems. Working closely with Account Director, you will help in the running of day-to-day activity across accounts and assisting with campaign delivery overall, and taking responsibility for certain, agreed projects.
Job responsibilities:
Client Management / Relationships:
Build and maintain client relationships, running the day-to-day client liaison
Deal with requests promptly
Managing client expectations
Assist/provide support to Business Coordinators in scheduling client meetings, developing notes
Support on developing client meeting agenda
Oversee and check status reports associated contact reports/client calls from business Coordinator; and triaging the actions accordingly (work with the Project Manager)
Make sure all agreements are accurately documented and circulated to the client, working with the Business Coordinator where needed
Discussing work with client, talking them through amends and changes implemented
Business Acumen:
Build experience with the strategic 6Cs and proprietary tools within the agency (Workfront, Vantage, Float, etc)
Gain exposure by working with other agencies across the network
Understand how the projects link together/interdependencies to achieve client goals/objectives
Demonstrate knowledge of the brand and key messaging and understand how this is applied across our agency deliverables
Financials:
Ensure SoWs are in line with client expectations whilst working closely with the Project Manager
Have visibility and demonstrate understanding of forecasting and recognising revenue, sharing joint responsibility for meeting targets with the Project Manager
Agree invoice schedule with client
Ensure client financial check-ins occur once a month, jointly with the Project Manager
Day-to-day Delivery:
On top of the current status, knowing where project is in agency at any given stage
Understand different agency disciplines and their deliverables
Have a broad knowledge of agency process
Support and/or prepare written briefs to be shared for input from key internal stakeholders before going out for client sign off
Review deliverables to ensure they meet the approved brief and/or all client feedback has been implemented
Working with the Project Manager, ensuring project is managed to delivery spec and deadlines according to client expectations
Attend and actively contribute to wash-up sessions of allocated projects
Follow and champion McCann Health processes and best practice for designated projects including all required documentation
Pay attention to…