Agency:
Snow
Job Function:
Account Management and Growth
Job Subfunction:
Account Management
Job Description:
The Patient Support Services team at Snow creates and promotes patient support programs.
Our team consists of specialists focused on helping brands deliver adherence support that meets patients’ needs. The programs we design are effective because they’re shaped by the people they serve.
Our behavioral and learning strategists, service designers, and content creators develop experiences. Together, we create learning, support, and adherence solutions that enhance patient outcomes and business results.
Job Summary:
The Account Manager position provides supplemental support to their overall client services team. This person is instrumental in the effort of ensuring client expectations are exceeded in terms of the specifications outlined in agreed-upon Statements of Work (SOW). Account Managers must have strong organizational, communication, and problem-solving skills. They must also be able to balance the needs of the client with the needs of Snow’s business. They must have the ability to quickly build trust and credibility with internal and potentially external stakeholders. They are responsible for communicating the status of an account to their superiors and their peers. In addition, they may be responsible for daily communication with the client.
Snow’s business is centered around the patient journey, and the Account Manager, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Account Manager must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.
PATIENT PRIVACY:
The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The Account Manager will be required to successfully complete and adhere to training courses which may include, but are not limited to:
Snow Policies and Procedures
Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting
Adverse Event (AE) Reporting
The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations
Privacy and Data Security
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES :
The Account Manager must be able to perform the following essential duties and functions:
Report to and assist the Account Director
Potentially interface directly with clients to maintain open and frequent communication
Coordinate the planning, scheduling, and implementation of marketing strategies and tactics for the organization
Interact with all members of the team to ensure the accuracy of information exchange and smooth flow of product work in daily business
Document all marketing projects and meetings on an ongoing basis and complete summary reports and analyses as needed
Keep ADs and VPs apprised of key issues regarding account status
Identify and implement methods to improve area operations, processes, efficiency, and service to clients
Thoroughly understand the disease category for each representative brand
Thoroughly understand the brand strategy, product attributes, main competitors, and major issues facing the space for each representative brand
Interface with clients, contractors, healthcare professionals, and vendors with professionalism
Attend and contribute to all internal staff meetings
Promote teamwork by being collaborative and supportive of fellow employees’ projects
Maintain a favorable working relationship with all employees to promote a harmonious working environment in order to facilitate positive employee morale, productivity, and continued improvement
Manage and track individual projects and follow up to ensure they are completed in…