Who we are
Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities.
We are growing rapidly and as the exclusive partner of Flywheel in SEA, we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful e-commerce business end-to-end.
The part you will play
The Operations Executive is responsible for the monitoring of order process flow from receiving of order from Seller center to Customer(s) doorstep. He/she will also need to provide insights on the day-to-day activities to ensure that operations will run smoothly.
As an Operations Executive, you will take charge of
Oversee the processing of customer returns
Review current supply chain operations to document product, service, and information flow using project management tools
Handle returns and exchanges, which may involve processing customer returns or exchanges, updating inventory records, and restocking items as necessary
Liaise with internal teams and external stakeholders to conduct accurate and timely monthly stock reconciliation for assigned brands, ensuring alignment on inventory records, resolving discrepancies, and supporting smooth end-of-month reporting and settlement processes.
Assist with shipping and receiving, which may include preparing orders for shipment, verifying that orders are complete and accurate, and processing incoming deliveries
Analyze customer information and needs to improve customer relationships.
Analyze the prevalent trends, dynamics and market movements to grow business.
Evaluate risk factors that impact efficiency.
Evaluate all weekly metrics and analyze all continuous improvement project and prepare reports for all requests.
Manage returns and refunds from various customers and ensure that SOP are being followed.
Monitor lapses in delivery of logistics services to customers.
Optimize use of allocated resources within business activities.
Plan delivery of logistics services that meet customer requirements.
Support development of sales proposals or tender documents.
What we are looking for - the ideal profile
With at least 6 months’ experience in warehouse operations
Knowledgeable in Warehouse, ecommerce and logistics.
Good in data management
Must be able to work as part of the team in a fast paced and pressured environment
Intermediate proficiency in MS Office, Excel & Outlook.
Strong organizational skills with an analytical mind
Strong time management skills.
In return, you will be getting
Operations in e-commerce is an incredibly dynamic field—marked by rapid replenishment cycles, tight fulfilment timelines, and major demand spikes during campaigns. It’s fast-paced, challenging, and comes with an undeniable adrenaline rush!
Intrepid partners with leading international brands across categories such as FMCG, fashion, and electronics—each with its own unique operational needs. With multi-warehouse and omni-channel fulfilment solutions, we create the ultimate operations playground. It’s a complex, fast-paced environment with plenty to learn and tremendous satisfaction once mastered—offering strong potential for career growth and development.
You don't have to manage everything in Excel, we run a lot of processes on our advanced inhouse systems and…