Who we are
Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities.
We are growing rapidly and as the exclusive partner of Flywheel in SEA, we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful e-commerce business end-to-end.
The team you will be part of
Our Operations Team ensures that everything runs like clockwork behind the scenes—managing warehouse activities, inventory flow, and fulfilment with precision and efficiency. From stock accuracy to timely dispatch, the team plays a crucial role in delivering a seamless end-to-end eCommerce experience. With a strong focus on process, coordination, and control, Operations keeps our promises to customers and clients every single day.
The part you will play
Operations Intern is responsible for monitoring the order process flow from receiving orders in Seller Center to delivery at the customer’s doorstep. He/she will also assist in providing insights on day-to-day activities to help ensure smooth operations.
As the Operations Intern you will take charge of:
Return & Failed Delivery Monitoring
- Track and monitor all customer return and failed delivery orders across platforms (e.g., Shopee, Lazada, TikTok Shop)
- Ensure all return parcels are received at the warehouse within the expected SLA
- Flag any delays or discrepancies in return movement
- Liaise closely with the warehouse team to confirm receipt of returned items
Claims Management
- Monitor timelines for claims submission (lost or damaged return items)
- Remind Operations Executives to submit claims within platform deadlines
- Track claim statuses (submitted, approved, rejected)
- Maintain proper documentation for all claims
Reporting & Data Tracking
- Maintain daily and weekly trackers for return order status, outstanding returns, and claims raised versus pending
- Support analysis on return rate, failure rate, and loss trends
Process Improvement Support
- Identify recurring issues in returns such as delays, damages, or missing items
- Highlight operational gaps and propose improvements
- Support ad-hoc operational projects as needed
In return, you will be getting
Operations in e-commerce is an incredibly dynamic field—marked by rapid replenishment cycles, tight fulfilment timelines, and major demand spikes during campaigns. It’s fast-paced, challenging, and comes with an undeniable adrenaline rush!
Intrepid partners with leading international brands across categories such as FMCG, fashion, and electronics—each with its own unique operational needs. With multi-warehouse and omni-channel fulfilment solutions, we create the ultimate operations playground. It’s a complex, fast-paced environment with plenty to learn and tremendous satisfaction once mastered—offering strong potential for career growth and development.
You don't have to manage everything in Excel, we run a lot of processes on our advanced inhouse systems and automate where we can. Many of our warehouses are fully API integrated. Of course, being precise and good with numbers will help in any system.
As we are an international company, you will work with colleagues in country who 'own' running the daily operations and driving local improvement, supported by the…