Who we are
Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities.
We are growing rapidly and as the exclusive partner of Flywheel in SEA, we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.
The team you will be part of
The Brand Management Team is the trusted partner for leading brands across Southeast Asia in strategic planning and driving sustainable online business growth. By analyzing performance, identifying opportunities, and aligning with our clients' commercial objectives, the team develops and executes data-backed strategies that maximize conversion and revenue. With a strong grasp of category dynamics and platform trends, and driving collaboration and coordination across other functions internally, Brand Management plays a key role in shaping long-term brand success in the digital commerce space.
The part you will play
A Senior Key Account Manager is the liaison officer between Intrepid, its clients, and the platforms the client is selling on. He/She oversees the Intrepid-client relationship, determines opportunities, and identifies process improvements to grow their online sales revenue and to ensure Intrepid delivers the service level agreement.
As a Senior Key Account Manager you will take charge of
Deliver & perform on the following KPIs for brand/seller partners, through internal & external coordination with concerned departments:
Content management & optimization
Campaign strategies & execution
Chat response representation of the brand/seller
Operations capacity and process implementation
Progressive revenue trend and overall online sales performance
Foster client relationships; work with sales and marketing teams and other support teams available
Design sales growth proposals; handle client communications and prepare client reports; and communicate client agendas to other staff members
Ensure clients’ needs are met and their voices are heard while coordinating with others and fulfilling the contractual day-to-day duties
Positive client NPS
Managing the junior team members.
What we are looking for - the ideal profile
Good in English
Solid team management skills
eCommerce background from a brand/platforms/enablers
Proven experience with TikTok and a strong understanding of the TikTok ecosystem
Strong data management and analytical skills, with the ability to organize, interpret, and leverage data to drive business decisions
Proactive self-starter who understands Intrepid vision & mission and can be the company’s best service ambassador
Understand retail process - stock management (sell in & sell out)
Experience in managing budget planning and commercial solutions planning
Excellent negotiation skills
Good communication and relationship management skills (empathy & flexibility)
Proficient in Excel and PowerPoint
In return, you will be getting
We work with the most ambitious leading brands in ecommerce across South East Asia and the brand management team is the key interface between brands and our different in-house teams. In this role, you will have the most holistic overview of all facets of driving a successful e-commerce business
From Junior KAM to KAM to Senior KAM to Cluster…