Introduction
As part of our Customer Care team, you will support our customers throughout their journey to their next holiday – from the first travel idea and personalised advice through to booking and beyond. You will combine a strong service mindset with an understanding of individual travel preferences and an eye for relevant sales opportunities.
At ab in den urlau b , you will work in the heart of Leipzig in modern offices and an open, supportive working environment. For more than 20 years, we have been helping people discover some of the world’s most beautiful destinations and turning their travel dreams into reality. With flat hierarchies, quick decision-making and efficient processes, you can settle in quickly and make an impact from day one.
Our motto: We bring sunshine into people’s lives.
Do you enjoy inspiring customers about their next holiday and turning great advice into the right travel experience? Then apply now – we look forward to hearing from you!
Your tasks
Travel Advice and Customer Care: You provide new and existing customers with expert advice on travel offers, holiday planning and booking options – by phone, email and chat.
Sales and Tailored Offers: In both inbound and outbound interactions, you identify our customers’ needs, create suitable travel offers and actively advise them on the right holiday options. You identify opportunities for upselling and cross-selling and also advise on additional services such as car hire, travel insurance, transfers, airport parking and excursions.
Bookings and Systems: You manage bookings independently and accurately record all relevant travel and customer information in our booking, CRS and CRM systems.
Service Throughout the Customer Journey: You also support our Aftersales team in handling customer enquiries, including questions about existing bookings, travel documents and payment arrangements, as well as booking changes, name corrections and cancellation requests. You assess more complex cases and refer them to the appropriate colleagues when needed.
Quality and Customer Satisfaction: Through professional, service-focused advice, you help create a positive Customer Journey – from the first enquiry through to post-booking support. You keep our customers’ needs in mind while also contributing to our service and sales objectives.
Collaboration and Knowledge Sharing: You work closely with teams such as Aftersales and Operations Management to ensure customer enquiries are handled smoothly. You actively contribute your knowledge and experience to the team and support effective collaboration.
Your profile
Experience and Background
You have relevant professional experience in a call centre and/or the travel industry. A vocational qualification in the travel industry is welcome but not essential.
Sales and Travel Expertise
You have experience in active sales and ave knowledge of travel advice and booking processes.You are also familiar with post-booking topics such as booking changes, cancellations and complaints. You recognise sales opportunities and have experience with upselling and cross-selling.
Tools and Systems
You are confident using CRM and booking systems as part of your day-to-day work. You are also comfortable with standard Office applications and can quickly familiarise yourself with new systems and processes.
Service and Communication
You have a very good command of German, both written and spoken (C1 level), and communicate with customers in a friendly and professional manner. You see excellent customer service as an important part of a positive Customer Journey and know how to combine a customer-focused approach with a sales mindset. English language skills are an advantage.
Working Style and Personality
You work proactively, take responsibility and focus on finding solutions. You remain composed in challenging customer situations and recognise sales opportunities while always keeping our customers’ individual needs in mind.
Teamwork and Knowledge…