Clinical Operations Manager (Line Manager)
Develop People. Strengthen Partnerships. Make an Impact on Clinical Trial Delivery.
At IQVIA, we are passionate about improving patient outcomes through advanced clinical research.
We are looking for a highly motivated Clinical Operations Manager (Line Manager) based in Sydney to lead, develop, and inspire a team of Clinical Research Associates (CRAs) and/or Clinical Trial Assistants (CTAs) to make a meaningful contribution to our clinical trial portfolio.
If you enjoy developing others, building strong partnerships and turning challenges into practical solutions, this role offers the opportunity to bring those strengths together.
About the Role
As a Clinical Operations Manager, you’ll help CRAs and/or CTAs build their expertise, grow their careers and deliver high-quality clinical research. Through coaching, mentoring and hands-on support, you’ll foster a team culture built on collaboration, accountability and continuous improvement.
Your influence will extend beyond your team. Working with clinical and project leaders, research sites and sponsors, you’ll help align resources with study needs, strengthen site capability and address operational challenges, with quality and compliance at the centre of delivery.
Key Responsibilities
People Leadership & Development
Lead, coach, mentor, and motivate a team of CRAs and/or CTAs across multiple projects.
Drive employee engagement, performance, and career development.
Conduct Accompanied Site Visits (ASVs) to coach CRAs, strengthen monitoring skills and support high-quality site monitoring.
Support CRA/CTA onboarding and training to build the skills required for their role.
Foster a high-performance culture focused on accountability, collaboration, and continuous improvement.
Participate in new staff recruitment activities, including candidate screening and interviews.
Operational Excellence
Ensure sufficient CRA/CTA resources and skills are available for each project and collaborate with the project team to meet customer and site requirements.
Monitor team performance, productivity, and quality metrics.
Identify operational risks and implement corrective and preventive action plans.
Ensure compliance with all applicable regulatory requirements, GCP, and company procedures.
Develop and implement strategies to achieve project, departmental and business objectives.
Site & Customer Partnership
Contribute to building and maintaining strategic relationships with key research sites and investigators.
Act as a site advocate within IQVIA, supporting improvements in site capability, quality and productivity.
Partner with sponsor representatives and cross-functional teams to achieve study objectives.
Attend customer meetings and maintain ongoing local sponsor partnerships.
Business & Quality Management
Support delivery that meets customer expectations and contributes to business profitability.
Ensure accurate reporting and maintenance of clinical systems and documentation.
Promote innovation and continuous improvement within clinical operations.
Support change management initiatives and implementation of new ways of working.
What You'll Bring
Essential Requirements
Bachelor's Degree in Life Sciences, Healthcare or a related scientific discipline.
Significant experience within clinical research and clinical operations.
Strong practical knowledge of clinical trial conduct, monitoring activities, and research site operations.
Advanced knowledge of ICH GCP guidelines and applicable regulatory requirements.
Excellent communication, organisation, and problem-solving skills.
Demonstrated people leadership, including the ability to coach, mentor, provide constructive feedback and support the development of others.
Ability to collaborate effectively and build strong partnerships with sites, sponsors, and internal stakeholders.
Preferred Requirements
Previous line management experience within a CRO or Sponsor.
Experience supporting or leading CRAs across…