Job Profile Summary
Lead the operational execution of the client-dedicated commercial organisation in Israel across therapeutic areas and customer-facing teams. Responsible for translating strategic business objectives into operational plans that drive customer engagement, field force effectiveness and commercial performance.
Provides leadership and direction to Country management and field leadership teams, ensuring consistent implementation of commercial priorities, customer engagement strategies and operational standards. Partners closely with Commercial Excellence, Marketing, Medical Affairs, Business Analytics, Training, Compliance and Finance functions to ensure coordinated execution of commercial activities and achievement of business objectives.
RESPONSIBILITIES
Essential Functions
Commercial Operations Leadership
Lead commercial operations activities
Translate strategic business objectives into executable operational plans and field force priorities.
Endorse Total Sales target and breakdown the Total Sales target for each of the brands ensuring we are maximizing all local sales growth opportunities
Drive consistency of execution across customer-facing teams
Lead implementation of operational frameworks that support business performance and customer engagement.
Support delivery of account objectives through effective operational management and commercial execution.
Identify operational risks and implement mitigation plans to ensure business continuity and performance delivery.
Act as the primary operational partner in the execution of commercial strategy.
Field Force Leadership
Provide leadership, direction and support to field leadership teams.
Drive accountability for execution of commercial priorities across teams and therapeutic areas.
Monitor field force performance and execution standards
Coach and support teams to ensure operational excellence and consistent customer engagement.
Ensure field teams operate in line with approved business priorities, customer engagement frameworks and compliance requirements.
Support resolution of operational challenges and barriers to execution.
Commercial Planning and Execution
Lead operational implementation of commercial plans developed in partnership with IQVIA and client leadership teams.
Coordinate execution of strategic initiatives
Monitor progress against business objectives, implementation plans and commercial milestones.
Ensure operational readiness for new initiatives, projects and business priorities.
Support deployment of customer engagement initiatives and field force programmes
Drive execution of agreed performance improvement initiatives.
Customer Engagement Excellence
Ensure effective implementation of approved customer engagement strategies
Drive consistent execution of customer-facing activities and customer experience standards.
Support omnichannel customer engagement delivery through coordination across field, marketing and support functions.
Monitor customer engagement effectiveness and identify operational improvement opportunities.
Promote adoption of best practices in customer engagement and field execution.
Ensure customer engagement plans are effectively translated into field activity.
Territory Deployment and Field Execution
Partner with Commercial Excellence to ensure territory alignment strategies are effectively implemented within the field organisation.
Coordinate execution of resource deployment decisions and field force allocation plans.
Monitor field coverage and deployment effectiveness across territories.
Support implementation of customer coverage plans and engagement priorities.
Ensure operational execution aligns with resource deployment recommendations and business priorities.
Business Performance Management
Partner with Commercial Excellence leadership to review sales force effectiveness, customer engagement outcomes and business performance.
Translate performance insights into operational action plans and execution activities.
Drive…