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IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics, and human ingenuity to drive healthcare forward.
Global Key Account Manager
The primary focus of this position is to engage proactively and appropriately with key stakeholders to support and facilitate IQVIA’s commercially focussed business activities covering professional services, information, and data offerings. A key member of the Global Account team, the post-holder will also need to work in a highly collaborative manner with the international Key Account Community; the Client Partner, Service Line leads, the Commercial Technology Sales teams and the US Sales Partner.
Responsibilities
Client engagement and understanding of client business
Maintains and further establishes strong professional relationships across the client organization, with a particular focus on the HQ; proactively but appropriately engages with client teams
Responsible for developing and maintaining deep client knowledge; understanding of their business priorities, organizational culture, product portfolio and pipeline, spend/budget priorities
Manages a systematic client-feedback approach, soliciting information from client teams about experience of working with IQVIA
Go-to person to diffuse tensions and complaints emanating from IQVIA engagements for both IQVIA and Client Teams
Operations management : Leads on the operational management and oversight of IQVIA’s commercial portfolio activities for Netherlands and International markets, working in close partnership with the Global Client Services Partner
Ownership of Commercial SRM and governance Functional-level reviews; bi-annual strategic business review
Contribute to enterprise level governance
Ownership of Internal and External reporting for governance meetings Oversight of IQVIA’s commercial performance and financial metrics; internal financial reporting; external reporting i.e., rebates, accounts receivable etc.
Maintains knowledge of recent wins, pipeline, and strategic opportunities
Active management of DSO, oversight of PO/invoicing processes both with IQVIA and the client team
Contact person for client teams for RFIs and other adhoc requests (business or procurement)
Facilitating IQVIA’s commercial success
Develops and maintains highly collaborative working relationships with Service Line leads (Global Consulting, Analytical Services, Information Offerings, GMI, Real World Solutions), Tech Client Partner and EMEA Commercial Technology Sales
Endeavors to increase the probability of commercial success of Sales and BD teams, leveraging their knowledge of client’s strategic priorities and current business performance to facilitate and tailor commercial portfolio offers
Plays a leadership and shaping role in account planning for the commercial portfolio, in close collaboration with Service Line leads, the Client Business Partner and Global Account Director
Stays up to date on IQVIA’s commercial portfolio offerings and broader developments in IQVIA’s overall set of offerings (Connected Intelligence)
Actively develops the relationships and connections across the international account community, sharing intelligence, client feedback, best practice and success stories
In partnership with the Client Services Lead ensures IQVIA sales and BD teams have working understanding of MSAs, commercial terms and IQVIA’s vendor status
Shaping client’s perception of IQVIA
Identifies opportunities to engage with Client teams to bring relevant marketing and Thought Leadership materials
Manages the annual Strategic Management Review conference
Identifies, or creates opportunities to introduce relevant IQVIANs or teams who are working in areas of high interest for the client, as…