Implementation Consultant
Company Summary
Irth Solutions is a software product company building cutting-edge technology platforms that continuously set industry benchmarks. With a strong product culture, collaborative environment, and high-growth potential, Irth offers an exciting opportunity to work on modern, enterprise-scale data platforms.
Job Summary
The Implementation Consultant is responsible for the end-to-end delivery of software implementation projects and key client deliverables. This role partners closely with clients to understand their business processes, translate business needs into system requirements, configure and customize software solutions, and ensure successful implementation.
The Implementation Consultant will demonstrate software functionality, lead requirements and configuration sessions, provide training, troubleshoot issues, coordinate testing, and provide ongoing support. The role also ensures that implemented solutions meet client requirements and comply with applicable regulations.
The ideal candidate is a strong individual contributor who can influence decision-makers, manage competing priorities, and work effectively across client and internal teams. Excellent communication, attention to detail, proactive problem-solving, and the ability to work independently are essential.
Key Responsibilities
Client Implementation & Requirements
Lead end-to-end software implementation projects from requirements gathering through deployment and ongoing support.
Meet with clients following the sale of software packages to collect the information and data required to configure and customize solutions.
Facilitate business-requirement sessions to understand client needs, evaluate priorities and feasibility, and recommend optimal solutions.
Analyze clients' as-is business processes and translate them into to-be processes within Irth products.
Identify process, product, and functionality gaps and recommend enhancements or new features when necessary.
Customize and configure software systems based on individual client requirements and specifications.
Serve as the Subject Matter Expert (SME) for assigned implementation projects.
Ensure projects are completed within established KPIs, timelines, and budgets.
Configuration & Training
Lead clients through system configuration using a Train-the-Trainer approach.
Develop client-side subject matter experts who can effectively administer and use Irth software.
Demonstrate system functionality and answer client questions throughout implementation.
Provide training, troubleshooting, and implementation support.
Assist clients in understanding how software functionality supports their business processes and requirements.
Project Management & Documentation
Work closely with Project Managers to plan, organize, and control multiple project initiatives.
Participate in regular project meetings and maintain accurate project status reporting.
Maintain strong client relationships and consistent communication throughout the implementation lifecycle.
Prepare and maintain implementation documentation, including:
Statements of work
Business and functional requirements
Process flow diagrams
Wireframes
Configuration documentation
Project status reports
Utilize company systems to maintain accurate project status, project information, and time entries.
Product & Development Collaboration
Coordinate client enhancements with internal Irth product and development teams for upcoming sprints.
Maintain close working relationships and regular communication with technical team members and development leads.
Work with internal teams to establish estimated delivery timelines for planned development projects.
Communicate changes to development timelines, including revised ETAs and the reasons for those changes, to affected stakeholders.
Participate actively with development teams to ensure user stories accurately reflect business requirements and are incorporated into technical designs.
Support the…