This is an exciting opportunity to join our fast-growing Employee Benefits business, which spans strategic benefit design, workplace health & wellbeing consulting, DC pensions, benefits technology and employee engagement & support.
We are seeking a highly organised and detail-oriented Flexible Benefits Configuration Specialist to support the build and configuration of our flexible benefits platforms. This role is ideal for someone with hands-on experience in the flexible benefits technology industry who enjoys solving complex problems, enhancing system functionality, and delivering a seamless client & employee experience.
What does the role entail?
Platform Build & Configuration
Configure and maintain flexible benefits platforms, including eligibility rules, benefit calculations, rates, interfaces, reports and communication settings.
Support annual cycle activities such as scheme updates, renewals, and enrolment window configuration.
Collaborate with internal stakeholders and benefit providers to ensure accurate setup and data flows.
Platform Quality Assurance & Administration
Supports the administration team with any queries or issues including troubleshooting, data uploads, provider and payroll reporting, testing, and issue resolution.
Conduct quality assurance checks to ensure system accuracy and compliance.
Monitor platform performance and proactively identify opportunities for enhancement or process improvement.
Technical Support & Development
Use HTML, CSS, and basic JavaScript to configure and maintain content pages, forms, and user journeys where required.
Support the integration of benefits platforms with internal HRIS, provider and payroll systems.
Produce clear documentation, workflows, and configuration logs.
Stakeholder Support
Support internal resources including Delivery Managers, Consultants and adjacent teams e.g. Administration, Helpdesk, Broking.
Work collaboratively with relevant client stakeholders, external partners and providers where required, supporting effective integrations and the overall platform experience.
Provide system guidance or support to HR colleagues, including explaining platform features and processes where appropriate.
Work closely with external suppliers to manage incidents, releases, and upgrades.
What we’re looking for?
Essential skills and experience
Competent in Microsoft Excel, with the ability to compare, validate and investigate data using functions such as lookups.
Excellent analytical and problem‑solving skills, with the ability to investigate issues, identify root causes an determine appropriate technical solutions.
High attention to detail, with a methodical approach to configuration, testing and quality.
Strong organisational skills with the ability to manage multiple tasks and work to deadlines in a fast‑paced environment.
Desirable skills and experience
Experience working with flexible benefits platforms (e.g. Benifex, Zellis, Aon, Mercer or similar)
Experience in HR technology, payroll, or reward administration.
Understanding of benefit schemes, enrolment cycles, and core configuration concepts from implementation, annual renewals and change projects, including key project phases such as design, build, test and release.
Understanding of data security and GDPR requirements.
Confidence running UAT cycles, testing and troubleshooting, including identifying and resolving configuration or system issues.
Practical experience using HTML and CSS; familiarity with JavaScript for light scripting or UI adjustments.
Behaviours & Competencies
Solution‑focused approach with a commitment to accurate, high‑quality technical delivery.
Proactive and curious problem-solver who enjoys understanding how things work and finding effective client solutions.
Able to interpret requirements and translate them into effective technical solutions, while constructively challenging where an alternative approach may deliver a better outcome.
Strong analytical mindset and attention to detail, with a…