- Where
- Mandaluyong, Metro Manila, Philippines
- Level
- Mid
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles and responsibilities
Handle incoming calls to book appointments based on the client's preferred schedule.
Make outbound calls to confirm scheduled appointments.
Manage customer inquiries and promptly address concerns.
Offer accurate and detailed information about our products and services to customers.
Requirements
Must have at least 6 months of BPO experience in a Voice account
Excellent verbal and written English skills
Ability to multitask (taking calls and responding to emails)
Organized and keen to details
Willing to work in Shaw, Mandaluyong (Preferably residing near or within Mandaluyong)
Amenable working night shifts
Benefits
What can we offer you?
Competitive salary and benefits
Health Insurance with free dependents*
10%-night differential
Attendance Bonus
Paid time off
Convertible to cash leave credits
Performance Appraisal
Work-life balance
A focus on growing your career path with us
We encourage you to follow your passions and learn new skills
Our commitment to you
Strong culture and values-driven leadership
We create opportunities for you to learn and grow at any stage of your career
Continuous learning and innovation
We foster an all inclusive environment where everyone thrives