- Where
- Mandaluyong, Metro Manila, Philippines
- Level
- Mid
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Medical Billing Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles & responsibilities:
Perform eligibility and benefits verification for treatments, hospitalizations, and procedures.
Reviewing patient bills for accuracy and completeness and obtaining any missing information.
Following up on unpaid claims within the standard billing cycle timeframe.
Calling insurance companies regarding any discrepancy in payments if necessary
Identifying and billing secondary or tertiary insurances.
Job Description:
Provides customer support through different communication channels (Phone, email, chat).
Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services.
Collaborate with colleagues and different departments to resolve complex issues
Maintain accurate records on customer interactions, transaction, feedback, etc.
Requirements
6 months - 1 year BPO experience in a US Healthcare account
Good working knowledge with medical claims, benefits, eligibilities, appeals.
Familiar with US Healthcare Insurance (Medicare, Medicaid)
Excellent verbal & written English skills
Ability to display empathy and patience in addressing customer concerns
Strong problem-solving skills
Adaptability to a changing work environment
Ability to remain calm under pressure
Proficiency in using computer systems & relevant software
Willing to work onsite in Makati or Mandaluyong
Amenable working night shift
Benefits
What can we offer you?
Competitive salary and benefits
Health Insurance with free dependents*
10%-night differential
Attendance Bonus
Paid time off
Convertible to cash leave credits
Performance Appraisal
Work-life balance
A focus on growing your career path with us
We encourage you to follow your passions and learn new skills
Our commitment to you
Strong culture and values-driven leadership
We create opportunities for you to learn and grow at any stage of your career
Continuous learning and innovation
We foster an all inclusive environment where everyone thrives