- Where
- Mandaluyong City, Metro Manila, Philippines
- Level
- Mid
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Medical Billing Supervisor to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles & responsibilities:
Oversee the end-to-end medical billing process, including claim submission, denial management, follow-ups, cash posting, and payment reconciliation.
Lead, supervise, and provide guidance and coaching to the medical billing team.
Monitor team productivity, billing accuracy, and performance against established targets.
Handle escalated billing issues, claim denials, and payment discrepancies.
Ensure compliance with HMO requirements, payer guidelines, and internal procedures.
Track outstanding claims and accounts receivable to support timely reimbursement.
Identify process gaps and implement improvements to enhance team efficiency and billing accuracy.
Prepare performance reports and provide updates on team progress and operational concerns.
Requirements
At least 1 - 2 years BPO experience handling US Healthcare account
With at least 6 months of team lead / supervisory experience
Good Working knowledge with HMO Billing (Claims, Denials, Cash Postings)
Knowledge on Revenue Cycle Management/ Accounts Receivable is a PLUS
Excellent written and verbal English communication skills
Amenable to work onsite in Shaw Blvd, Mandaluyong
Willing to work night shifts
Benefits
What can we offer you?
Competitive salary and benefits
Health Insurance with free dependents*
10%-night differential
Attendance Bonus
Paid time off
Convertible to cash leave credits
Performance Appraisal
Work-life balance
A focus on growing your career path with us
We encourage you to follow your passions and learn new skills
Our commitment to you
Strong culture and values-driven leadership
We create opportunities for you to learn and grow at any stage of your career
Continuous learning and innovation
We foster an all inclusive environment where everyone thrives