Position Title:
Manager Clinical Support
Job Group:
Professional & Scientific
Required Minimum Qualifications:
Associate’s degree and 5 years of related experience
Job Description:
The Lloyd Veterinary Medical Center, part of Iowa State University’s College of Veterinary Medicine, is a full service teaching hospital offering advanced diagnostic, medical, and surgical care for small and large animals while supporting the education and training of future veterinarians.
The Lloyd Veterinary Medical Center (LVMC) within Iowa State University's College of Veterinary Medicine is seeking an experienced, collaborative, and people-focused leader to serve as the Manager, Clinical Support - Large Animal Hospital . This position provides leadership for a dynamic clinical support team and plays a critical role in advancing the hospital's mission of exceptional patient care, veterinary education, and clinical excellence.
In this role, you will partner closely with clinicians, house officers, and hospital leadership to oversee daily operations within the Large Animal Hospital while supporting a team of veterinary technicians, animal caretakers, veterinary technician interns, and student employees. The successful candidate will be responsible for fostering a positive and inclusive workplace culture, developing employees, optimizing hospital operations, and ensuring high-quality patient care in a complex veterinary teaching environment.
As a leader within our 24-hour teaching hospital, you will coordinate staffing across multiple shifts, support workforce planning efforts, drive continuous improvement initiatives, and help create an outstanding learning experience for veterinary students, interns, residents, and clinical support staff. This position offers a unique opportunity to influence the future of veterinary medicine through leadership, mentorship, and operational excellence.
If you are passionate about developing people, strengthening teams, improving processes, and supporting exceptional patient care, we encourage you to apply.
Key Responsibilities:
Provide operational leadership and oversight for the Large Animal Hospital clinical support team.
Supervise, coach, mentor, and develop veterinary technicians, veterinary technician interns, animal caretakers, and student employees, including hiring, onboarding, scheduling, performance management, and professional development.
Coordinate staffing and employee schedules across multiple shifts to ensure appropriate coverage while supporting patient care, employee well-being, and operational needs.
Oversee veterinary technician internship programs, including recruitment, selection, scheduling, orientation, mentorship, competency development, performance evaluation, and professional growth.
Collaborate with faculty, house officers, clinical services, and hospital leadership to coordinate medical, diagnostic, and surgical procedures and ensure efficient hospital operations.
Evaluate staffing, equipment, inventory, and facility needs and implement solutions to enhance operational efficiency, patient care, and employee effectiveness.
Oversee inventory management, equipment maintenance, preventative maintenance programs, facility-related operational needs, and capital equipment planning.
Support the teaching mission by partnering with clinical staff in training veterinary students and providing feedback regarding student performance during clinical rotations.
Promote a collaborative, service-oriented culture focused on communication, accountability, continuous improvement, employee engagement, and exceptional client service.
Develop, review, and maintain standard operating procedures and lead process improvement initiatives that enhance patient care, safety, efficiency, and regulatory compliance.
Ensure compliance with hospital policies, university procedures, workplace safety standards, and applicable regulatory requirements.
Serve as a key resource for communication, problem-solving, and…