Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.
We are seeking an Implementation Consultant (Functional/Project Lead) to lead the functional and project management work required to successfully deploy our SaaS platform for enterprise utility customers. This role is critical to ensuring structured, well-coordinated, and repeatable implementations for customers operating critical infrastructure.
The Implementation Consultant serves as the functional owner of implementation workstreams, partnering closely with a dedicated Tech/Solution Consultant, Customer Success, Product, and Engineering to deliver high-quality customer deployments. This role focuses on business process alignment, project coordination, and customer-facing enablement required to bring customers live — including requirements gathering, timeline management, stakeholder coordination, and functional configuration decisions (hazard/task libraries, templates, workflows, roles and permissions).
This is a high-impact opportunity within a growing enterprise SaaS organization supporting the Utilities & Energy sector, where operational alignment, clear communication, and reliable project delivery are essential.
Location: United States (Remote) with up to 50% travel
Duties and Responsibilities:
Implementation & Project Leadership
Lead the functional implementation workstream for enterprise customer deployments from kickoff through go-live, demonstrating accountability for delivery quality and outcomes
Own the project timeline, task tracking, and coordination across internal teams and customer stakeholders
Conduct discovery sessions to understand customer business processes, operational workflows, and organizational requirements
Translate business requirements into functional configuration plans — hazard/task libraries, templates, workflows, roles and permissions
Partner closely with the Tech/Solution Consultant to align functional decisions with technical implementation (integrations, SSO, data migration, environment setup)
Lead regular customer checkpoints, status updates, and cross-functional alignment meetings
Track and document implementation activities to support transparency, knowledge sharing, and repeatability
Business Process & Configuration Design
Lead business process design workshops with customer stakeholders (Safety Managers, Ops Leads, Supervisors)
Own configuration decisions related to forms, templates, hazard/control libraries, and workflow design
Validate that configured workflows reflect real-world field operations and customer requirements
Partner with SMEs to ensure the solution supports day-to-day operational needs
Training, Adoption & Change Support
Support training planning and delivery, partnering with the Comms/Change Lead on rollout strategy
Identify Field Champions and support their enablement ahead of Field Pilot
Gather and incorporate field feedback during Pilot and early go-live into configuration adjustments
Communicate new product releases and relevant feature updates to customers, helping them understand and adopt new capabilities as they become available
Testing, Validation & Go-Live Readiness
Coordinate UAT planning and execution from a functional/business-process perspective
Identify and communicate functional risks, dependencies, or blockers impacting launch readiness
Support go-live cutover planning and ensure clean handoff to Customer Success and Support
Scalable Implementation Practices
Identify recurring functional/configuration challenges and convert them into reusable templates and standard approaches
Collaborate with Product to shape configuration tooling and platform enhancements based on field learnings
Create documentation or toolsets that reduces manual effort and improves implementation velocity across future deployments
Required Skills & Experience
2+ years of experience in implementation…