Job Description:
Company Description
Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, giving back to the communities where they live and work, and demonstrating the ITW values of Integrity, Simplicity, Trust, Respect, and Shared Risk.
Job Description
These are the most significant job duties performed. The size, scope, and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must satisfactorily perform each assigned essential duty. Other responsibilities or special projects not specifically listed below may also be assigned.
Assist with the installation, assembly, inspection, and basic maintenance of commercial food equipment
Uncrate, move, and position equipment safely at customer sites
Inspect equipment to ensure proper operation and report issues as needed
Drive service and delivery trucks to deliver or pick up equipment using lift-gate systems
Assist Service Technicians and Branch employees with installation and service activities
Support customers by providing courteous service and addressing basic questions or concerns
Follow all safety guidelines, company policies, and procedures
Manage expense reports and travel-related documentation as required
Maintain tools, equipment, and vehicle appearance
Work flexible hours, including overtime, extended driving days, and travel as needed
Demonstrate willingness to develop skills toward a future Service/Repair Technician role
Supervisory Responsibilities
This position has no direct or indirect supervisory responsibilities.
Qualifications
The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Education and Work Experience
High school diploma or GED
1–2 years of experience in a related field
Ability to work safely with mechanical and electrical equipment
Basic knowledge of welding, hydraulics, and/or electrical systems
Basic understanding of mechanical troubleshooting
Basic plumbing and soldering knowledge
Basic knowledge of CO₂ and Freon systems
Familiarity with safely moving tools and equipment
Strong customer service skills, including resolving customer concerns
Ability to manage expense reports and travel-related documentation
Willingness to grow into a Service/Repair Technician role
Bilingual (Spanish) skills are a plus
Valid driver’s license with an acceptable driving record
COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies.
Technical and Analytical Skills
Ability to read and interpret standard service manuals, mechanical diagrams, sustains understanding of parts stocking and identification methods, practices, and procedures.
Understanding of basic math (addition, subtraction, multiplication, division, calculations of percentages, measurement conversions).
Compiles and summarizes data for supervisor and/or branch manager that will help him/her with creating customer-focused strategies for fostering relationships and sales (e.g., equipment leads, contract leads, water treatment order leads).
Basic knowledge of / working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
Quality
Demonstrates accuracy and thoroughness.
Looks for ways to improve and promote quality.
Applies feedback to improve performance.
Monitors own work to ensure quality.
Quantity
Meets productivity standards as set by Customer Facing Metrics (CFMs).
Completes work in a timely manner.
Strives to increase productivity.
Works…