Job Description:
ITW Construction North American provides solutions that build the spaces where we all live and work. Across the residential, commercial and renovation markets, we lead the construction industry in manufacturing a variety of products for wood, engineered lumber, concrete and steel. At ITW, we offer you a path for advancement, a competitive salary, and a comprehensive benefits package designed to help employees care for themselves, their families, and their futures.
Purpose of the Role
As the IT Operations Manager, North America, you are responsible for security, systems, and technology delivery while providing IT thought leadership and direction for our platform, which includes 600+ employees operating across multiple facilities within the US. You will lead day‑to‑day IT operations for our North American businesses, work closely with Corporate IT to align with enterprise strategy and compliance requirements, and partner with business leaders to ensure technology effectively supports strategic goals, drives results, and improves business processes. In addition, you will oversee the operational and security aspects of IT Applications and infrastructure.
Key Responsibilities
Architecture Strategy & Alignment Develop and implement a cohesive regional IT infrastructure strategy aligned with the Enterprise and Segment’s objectives, ensuring it accommodates the unique requirements of each division and plant.
Standardize the IT architecture across divisions, integrating systems while ensuring minimal disruption to plant operations.
Critical partner in overall ERP & Financial Data Management and will play a critical role in the implementation of all future business systems and tools
Infrastructure Management Manage the regional IT infrastructure, ensuring high availability, reliability, and performance across all manufacturing plants.
Oversee the implementation of networks, data centers, cloud solutions, and other infrastructure components across the region.
Ensure proper maintenance, upgrading, and lifecycle management of IT hardware and software at each site.
Lead initiatives to migrate and integrate legacy systems where feasible, balancing cost and operational efficiency.
Lead IT infrastructure assessments and due diligence for consolidation and simplification.
Develop roadmaps for unifying disparate IT environments, ensuring seamless connectivity and data flow between systems.
Maintain operational continuity while driving the transition from legacy systems to modern, consolidated architecture.
Identity and Access Management Oversee regional identity management systems, ensuring secure and efficient access control.
Provide guidelines and supervise MSPs managing and maintaining account provisioning and trust relationships between legacy and modern systems.
Lead effort to standardize IAM practices integrating disparate identify systems
Implement robust authentication methods including single sign-on (SSO) multifactor authentication (MFA) and role-based access control (RBAC)
Ensure compliance with data protection regulations (i.e. GDRP, CCPA) and internal policies related to identity and access management
Perform regular audits and reviews of access permissions to identify and mitigate security risks
Collaboration with Stakeholders Build cross-department credibility, confidence, and collaboration with other functional areas within the Divisions via IT business partnership
Work closely with manufacturing plant leadership, division heads, and other stakeholders to understand operational requirements and ensure IT solutions meet business needs.
Keeps the organization’s vision and values at the forefront of decision-making and action
Cybersecurity & Compliance Ensure all regional IT systems and infrastructure comply with ITW IT security policy.
Work with Corporate cyber security team to implement best practices for protecting critical manufacturing systems from cyber threats.
Conduct regular audits, vulnerability…