Job Description:
Smart People. Smart Ideas. Smart Choice.
MTS is a leading global supplier of test and simulation systems. Formula 1 teams, leading automotive and aerospace companies, and the world’s top researchers in materials and seismic engineering all rely on our systems to determine product reliability and ensure compliance with quality standards. Check out some of our amazing technology here: http://www.youtube.com/watch?v=vXOsvWpTHH4
We’re looking for an Order Execution Specialist to own the full order lifecycle, driving on-time delivery, revenue, and margin goals. You’ll coordinate people, tools, and processes using project management discipline, resolve customer and order issues through structured assessment and escalation, and continuously look for ways to simplify order management for internal and external customers. This role manages a portfolio of approximately 100 active orders at any given time, so strong prioritization skills and the agility to take on additional work are key.
What You’ll Do:
Own the order from kickoff through demand release, maintaining ongoing communication with the customer and internal teams at every stage
Drive frequent follow-ups to keep orders on schedule, including on-time delivery, installation scheduling, acceptance follow-up, and timely order closure
Coordinate across Sales, Engineering, Application Engineering, Manufacturing, Supply Chain, Purchasing, Logistics, Service, and international MTS affiliate offices
Scope each order like a project charter, confirming requirements, margin, and schedule commitments before work begins
Build and maintain an order plan and timeline that identifies milestones, dependencies, and resource needs across departments
Set escalation procedures and a communication plan so customer concerns are addressed efficiently across a global, matrixed organization
Coordinate orders and activities to ensure on-time, in-spec delivery in accordance with the customer contract
Serve as the focal point for resolving discrepancies and compliance issues, including certificates, compliance documents, and pre-shipment notifications
Respond to and mitigate exceptions that prevent a smooth, automated order-to-delivery process
Support the sales team during the quoting process, troubleshooting process or product related issues and owning them through to resolution
Maintain a tracking and measurement system to monitor and report on order management performance and outstanding issues
Analyze worldwide order management trends and data to recommend ways to prevent recurring technology, product, process, or contract issues
Identify root causes of customer problems, recommend process changes for sustained resolution, and help drive adoption of process and tooling changes
Facilitate regular cross-functional review meetings to track order management health and drive continuous improvement
Research and troubleshoot customer problems, assess urgency, and drive to resolution by securing resources and cross-department agreements
Serve as the voice of the customer, building cross-functional partnerships to champion customer requirements
Close out each order with a post-order analysis to support continuous process improvement
Perform other duties as assigned
What You Bring:
Bachelor’s degree in a business related or technical discipline
2-5 years of related experience
Working knowledge of project management fundamentals (scope, schedule, risk, and stakeholder management), with PMP or similar certification a plus
Ability to find common ground and solve problems across cross-functional groups in the best interests of customers and MTS
Independent thinker and creative problem solver who is results driven and thrives in a fast-paced environment
Ability to communicate complex process details and build credibility with all audiences
Ability to work under strict deadlines and short turnaround times
Proficiency in Microsoft Office, including Excel
Best in Class Benefits:
Affordable medical,…