Job Description:
The Technical Writer develops, maintains, and publishes high-quality technical documentation and communication materials that support the safe installation, operation, maintenance, troubleshooting, and servicing of ITW FEG products. This role translates complex engineering, product, and business information into clear, accurate, and user-focused content for technicians, customers, and internal stakeholders.
Working closely with service engineering, product support, training, and other subject matter experts, the Technical Writer ensures content is accurate, compliant, and aligned with business objectives. The role manages documentation through its full lifecycle, including development, revision control, publishing, and maintenance, while continuously improving content quality, usability, and accessibility to meet customer and business needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
These are the most significant job duties performed. The size, scope, and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned.
Technical Communication: Communicates complex technical information in a clear, concise, structured, and audience-appropriate manner that promotes understanding, knowledge transfer, and effective application by field, technical, and business audiences.
Content Quality & Accuracy: Demonstrates a commitment to accuracy, quality, compliance, and consistency by developing and maintaining documentation that aligns with established standards, business requirements, and customer needs.
Business & Product Knowledge: Applies knowledge of products, services, systems, and business processes to create relevant, effective, and technically accurate content that supports organizational objectives.
Building Collaborative Relationships: Establishes and maintains productive relationships with subject matter experts, engineering, product support, training, service, and other stakeholders to gather information, validate content, and align deliverables with business and customer requirements.
Managing Execution: Effectively prioritizes work, manages multiple documentation projects, and delivers high-quality content within established timelines while maintaining content integrity, traceability, and version control.
Content Management & Governance: Utilizes content management systems, documentation tools, workflows, and established processes to ensure efficient content creation, maintenance, publishing, and lifecycle management.
Being Flexible and Adaptable: Responds effectively to changing business priorities, product updates, technologies, and information by adjusting documentation approaches and maintaining content relevance and usability.
Taking Initiative: Proactively identifies documentation gaps, process improvements, and opportunities to enhance content effectiveness, accessibility, efficiency, and customer value.
Customer Focus: Develops documentation and communication materials with a strong understanding of customer, technician, and business needs, ensuring content is practical, user-friendly, and supports successful task completion.
Continuous Improvement: Regularly evaluates content, processes, standards, and user feedback to improve documentation quality, usability, consistency, and overall organizational effectiveness while incorporating safety and compliance requirements where applicable.
MINIMUM QUALIFICATIONS:
The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Work Experience
Bachelor's degree in Technical Communication, Mechanical, Electrical,…