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JOB SUMMARY
This role manages the day-to-day IT delivery of the “Lean & Operational Excellence Applications” portfolio – one of four application towers within Jabil’s Global Applications organization. The IT Manager reports to the IT Director, Global Applications, and is accountable for keeping approximately 30 applications running well for the sites and functions that use them: incident and service request performance, application lifecycle and releases, compliance, and the quality of work delivered by internal specialists and contracted partner resources.
This is a hands-on management role within a defined portfolio. Enterprise IT strategy, architecture standards and vendor contracts are set elsewhere in the organization; the IT Manager works within them and contributes the tower’s input. The role suits an experienced application delivery, support or implementation lead who wants to own a portfolio end-to-end, or a current IT manager looking for a well-scoped portfolio in a global manufacturing environment. It is not a role that sets enterprise direction or manages managers.
SCOPE AT A GLANCE
Portfolio : approximately 30 Lean & Operational Excellence applications, deployed across Jabil sites
Team: a compact internal team of Technical Application Owners, Product Owners and a solution & intake specialist, plus a similar number of contracted partner resources (scaled up/ down based on delivery demand)
Reports to : IT Director, Global Applications
Peers: three other application tower managers within Global Applications
ESSENTIAL DUTIES AND RESPONSIBILITIES
Run day-to-day IT delivery for the applications in the Lean & Operational Excellence tower – incidents, service requests, bug fixes – against agreed service levels
Monitor the tower’s ticket queue and produce the weekly delivery reporting; identify recurring issues and drive them to root-cause resolution rather than repeat rework
Own change and release coordination for the tower’s applications, minimizing operational disruption and keeping records audit-ready
Ensure application stability, performance, availability and compliance in a regulated manufacturing environment (GxP where applicable)
Plan and execute application lifecycle work – upgrades, patching, version currency, and retirement of applications that no longer earn their place in the portfolio
Work with business stakeholders, Technical Application Owners and Product Owners to capture enhancement demand, size it, and shape it into clearly defined, costed work packages
Hand approved demands to the delivery team best suited to the work – internal development teams or contracted partners – and hold them to scope, timeline and quality
Track the tower’s run costs and contracted service spend against the budget set by the IT Director; flag variances and capacity constraints early
Provide the cost, effort and dependency inputs needed for business cases prepared by the IT Director or project sponsors
Act as the working-level IT contact for Lean & Operational Excellence applications for site, regional and global process owners, translating between operational excellence language and application delivery
Execute the tower roadmap agreed with the IT Director, global process owners, as well as…