At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.
JOB SUMMARY
The Operations Program Manager (OPM) is responsible for leading and managing all phases of customer programs from inception through production while ensuring alignment with business objectives, operational excellence, and customer expectations. The OPM owns the implementation and execution of the Product Lifecycle Commercial Management (PLCM) process at the site and serves as the site leader for Lean Manufacturing, Continuous Improvement, and Lean Six Sigma initiatives.
This position is accountable for program scope, cost, schedule, quality, and performance while driving cross-functional collaboration across EHS, Operations, Engineering, Supply Chain, Quality, Finance, and Human Resources. The OPM leads efforts to improve operational performance, enhance customer satisfaction, reduce costs, develop organizational capabilities, and build a sustainable culture of continuous improvement.
The role is responsible for ensuring PLCM discipline, Lean transformation, and continuous improvement activities are integrated into daily operations and long-term strategic objectives.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Program and PLCM Leadership
Own and manage the site's PLCM process from quotation through end-of-life.
Lead cross-functional teams to ensure successful program launches, transfers, product changes, and lifecycle management activities.
Establish program milestones, schedules, budgets, and resource requirements.
Monitor program performance related to cost, quality, delivery, and customer satisfaction metrics.
Coordinate preparation of proposals, business plans, work statements, operating budgets, and customer deliverables.
Lead regular program reviews and business reviews with customers and internal leadership.
Identify program risks and develop mitigation plans to ensure successful program execution.
Serve as the primary communication interface between Operations, the Business unit, vendors, and internal teams regarding program performance and strategic initiatives.
Coordinate engineering, supply chain, manufacturing, quality, and operations activities to achieve program objectives.
Work closely with Business Unit and Operations leadership to identify opportunities for growth, operational improvements, and enhanced customer relationships.
Lean Manufacturing and Continuous Improvement Leadership
Own the site's Lean Manufacturing and Lean Six Sigma strategy, roadmap, and deployment.
Partner with site leadership to develop and sustain a culture of continuous improvement and operational excellence.
Drive Lean transformation initiatives aligned with business objectives and customer requirements.
Lead value stream mapping, kaizen events, waste elimination activities, and process optimization projects throughout the site.
Identify and prioritize improvement opportunities that enhance productivity, quality, inventory management, delivery performance, and cost competitiveness.
Facilitate cross-functional improvement initiatives using Lean, Six Sigma, Industrial Engineering, and problem-solving methodologies.
Coach, mentor, and develop functional leaders, supervisors, engineers, and operators on Lean principles, tools, and behaviors.
Promote scientific problem solving, standard work, visual management, root cause analysis, and daily management systems throughout the organization.
Establish and maintain systems that support employee engagement, suggestion programs, recognition programs,…