At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.
SHIFT
Monday through Thursday | 4:00 PM – 2:30 AM
JOB SUMMARY
The Quality Supervisor will partner closely with Production, Quality Engineering, Workcell Management, Talent Acquisition, and other cross-functional teams to ensure appropriate staffing, effective training, strong employee performance, and consistent execution of quality standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Leadership & People Management
Lead the day-to-day activities of QC, Packout, and OBA personnel to achieve quality, productivity, and operational objectives.
Promote a positive, collaborative work environment that encourages accountability, employee engagement, development, and continuous improvement.
Establish clear and measurable expectations aligned with operational metrics, quality targets, customer requirements, and business objectives.
Provide ongoing coaching and feedback based on employee performance and input from cross-functional partners.
Conduct timely and professional performance evaluations and recognize employee contributions fairly and consistently.
Address performance concerns appropriately and support corrective actions when necessary.
Maintain team focus, communication, and coordination during high-pressure situations or changing production priorities.
Recruitment, Retention & Team Development
Partner with Talent Acquisition to identify staffing needs, establish hiring criteria, and recruit qualified QC, Packout, and OBA personnel.
Participate in candidate interviews and hiring decisions based on department and business needs.
Monitor staffing and turnover trends and implement strategies that support employee retention and engagement.
Continuously assess individual and team strengths, performance, and development opportunities.
Develop, implement, and validate training programs for QC, Packout, and OBA functions.
Foster a culture of continuous learning and provide employees with the coaching and resources necessary to succeed in their roles.
Quality & Operational Responsibilities
Develop and manage shift schedules to optimize labor utilization and ensure appropriate coverage based on production requirements.
Oversee departmental staffing, output, quality performance, and operational metrics.
Ensure QC, Packout, and OBA activities comply with customer requirements, internal procedures, quality standards, and applicable industry requirements.
Provide technical guidance and support to resolve quality, inspection, and production-related issues.
Train and develop OBA Auditors to effectively evaluate products from the external customer's perspective.
Train and develop QC Inspectors to identify defects, maintain inspection standards, and minimize customer escapes.
Maintain working knowledge of Packout Operator, QC Inspector, and OBA Auditor responsibilities and provide operational support when necessary.
Analyze quality performance using Defects Per Million (DPM), audit results, inspection data, and other applicable quality metrics.
Identify performance or process gaps and partner with appropriate teams to develop and implement corrective actions.
Monitor process health through routine audits in collaboration with OBA and Quality personnel.
Lead or support 5S, process, and quality audits to promote workplace organization, process discipline, and operational efficiency.
Identify opportunities for continuous improvement and support initiatives that improve quality, productivity, and overall operational…