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Job Purpose
The Manager, Performance and Insights leads the development, analysis, and reporting of operational metrics that support Facilities, Corporate Real Estate, and planning functions. This role provides data-driven insights that help evaluate facility performance, space utilization, service delivery, project performance, budget trends, vendor results, and planning outcomes. The Manager partners with Facilities, Workplace, Real Estate, Finance, procurement, business leaders, and other stakeholders to improve visibility, strengthen decision-making, identifies opportunities for efficiency and improvement, and supports effective short- and long-term planning across the Corporate Support Services portfolio.
Essential Responsibilities
Leads the development, maintenance, and continuous improvement of operational metrics, dashboards, scorecards, and reporting tools for the Corporate Real Estate functions.
Analyzes facility performance, service levels, work order trends, space utilization, occupancy data, project progress, capital planning information, budget performance, vendor performance, and other operational indicators.
Translates data into actionable insights, recommendations, and executive-ready reporting that supports business decisions, operational planning, resource allocation, and continuous improvement.
Partners with Facilities Services, Corporate Real Estate, Finance, Procurement, Technology, Environmental Health and Safety, Corporate Security, and business stakeholders to define reporting needs and align metrics to enterprise priorities.
Establishes and maintains consistent reporting standards, data definitions, measurement practices, and governance routines to improve accuracy, transparency, and comparability of operational information.
Monitors trends, risks, gaps, and opportunities across Facility and Real Estate operations; escalates key findings and recommends actions to improve effectiveness, efficiency, cost management, and service delivery.
Supports annual planning, forecasting, budgeting, capital planning, space utilization, and portfolio review activities by providing analysis, models, scenario planning, and performance insights.
Coordinates data collection from systems, vendors, internal teams, and business partners to ensure timely, complete, and reliable operational reporting.
Leads or supports process improvement initiatives that enhance reporting capabilities, reduce manual effort, improve data quality, and strengthen the use of analytics across the function.
Prepares presentations, business cases, leadership updates, and recurring reviews for senior leaders and cross-functional stakeholders.
Manages, coaches, and develops team members or project resources as assigned, promoting accountability, analytical rigor, collaboration, and a service-oriented mindset.
Maintains awareness of industry practices, technology solutions, facilities management tools, real estate analytics approaches, and operational performance management methods.
Oversees the centralized intake, assignment, tracking, and resolution of Corporate Real Estate requests, including requests received through the department’s central email account, service management system, and other designated service channels.
Ensures timely and professional communication regarding workplace requests, service needs, issue resolution, and other Corporate Real Estate support activities with internal customers (associates).
Oversees associate and departmental moves, adds, and changes, coordinating activities across Corporate Real Estate teams, business departments, vendors, and Technology.
Oversees furniture services, including installations, repairs, reconfigurations, standards, inventory coordination, and furniture-vendor performance.
Provides leadership and governance for CAFM, IWMS, work-order, space-management, and related workplace systems, including data integrity,…