The Change and Communications Management Analyst is an early-career role within the Technology organization responsible for helping ensure that technology changes are effectively planned, communicated, and adopted across the firm.
Working closely with the Head of Portfolio & Value Management, CIO, Technology leadership, business stakeholders, and Corporate Communications, this individual will help establish consistent processes, standards, and communications for introducing technology changes to employees and other end users.
The role will also provide direct support to the CIO and Technology leadership team on strategic communications, change initiatives, meeting coordination, executive materials, and other activities that help the Technology organization operate effectively.
This position is designed for a highly organized, intellectually curious, and motivated individual who wants exposure to technology strategy, organizational transformation, executive leadership, and enterprise change. The successful candidate will have the opportunity to develop progressively broader responsibilities within the CIO organization.
What you are good at:
Communication: Make complex topics easy to understand.
Highly organized: Able to bring structure to multiple moving priorities.
Being Proactive: Identify what needs to happen next rather than waiting for detailed direction.
Curiosity: Interest in learning about technology and business and interested in understanding how technology enables the firm's strategy.
Relationship building: Build productive relationships across all levels of the organization, including senior leadership.
Adaptable: Comfortable working in an environment undergoing significant transformation.
Responsibilities
Technology Change Management & Adoption
Support the development and execution of change management plans for technology initiatives impacting employees, financial advisors, and other end users.
Partner with project, product, technology, business, training, and communications teams to identify upcoming changes and coordinate how they are introduced to the organization.
Help establish a consistent Technology Change Management framework, including standards, templates, processes, calendars, and communication channels.
Maintain visibility into upcoming technology releases and changes to identify potential end-user impacts and communication requirements.
Assist with stakeholder identification, impact assessments, readiness activities, training coordination, and adoption planning.
Gather end-user feedback following significant changes and help identify opportunities to improve future rollouts.
Support measurement of change effectiveness, communications reach, adoption, and end-user experience.
Technology Communications
Coordinate communications associated with technology initiatives, platform changes, releases, outages, upgrades, new capabilities, and major transformation programs.
Draft clear, concise communications that translate technical changes into language meaningful to business users.
Work with Technology leaders and appropriate corporate stakeholders to ensure communications are accurate, timely, consistent, and appropriately targeted.
Develop and maintain communication templates and standards for different types of technology changes.
Coordinate technology communication calendars to reduce overlapping or conflicting messages to end users.
Assist with CIO and Technology leadership communications, including organizational updates, presentations, talking points, town halls, and executive messages.
Help tell the story of Technology's progress, business value, modernization efforts, and accomplishments across the organization.
CIO & Technology Leadership Support
Provide lightweight coordination and administrative support to the CIO and Technology leadership team.
Assist with preparation and coordination of leadership meetings, town halls, planning sessions, and other key forums.
Develop agendas, presentations,…