Job Title:
Service Writer
Department:
Production & Skilled Trades
Country:
United States of America
State/Province:
Georgia
City:
Forest Park
Full/Part Time:
Full time
Job Summary:
Under routine supervision, this position is responsible for operating the service desk, creating repair orders and assigning work in an efficient manner. This position has the possibility to work outdoors, in the elements, or across multiple shifts including nights and/or weekends in addition to overtime; it requires full-time attendance.
Job Description:
Key Responsibilities:
Keep maintenance information systems updated with ETA's at all times
Observe all Company safety requirements
Perform other duties as required or assigned
Advise operations/customer of needed service work or repair campaigns, as well as suggest additional labor, parts and body shop sales whenever possible (i.e. Preventive Maintenance Inspections, related service work, etc.)
Inform the Service Manager of all driver/customer complaints in order to be resolved before the vehicle leaves the shop
Input repair order information to data processing system and close repair orders
Coordinate repair orders with Service Manager and Shop Foremen for proper work scheduling of shop operations; ensure drivers/customers receive the most expedient service available through questioning and understanding repair requests
Arrange and create outsource forms for vendors to conduct repairs at the shop • Assist drivers and callers with general questions and/or direction
Create repair orders and passing work to technicians
Shift Schedule: Shifts may vary based upon location and business needs.
In addition to the company benefits listed below, the maintenance team will also have access to:
Career growth opportunities
Company-provided uniforms and annual boot program
Safety culture with bonus incentives
Technicians can gain new skills and grow their opportunities through J.B. Hunt's Technician Career Advancement (TCA) program
Qualifications:
Minimum Qualifications:
High School Diploma or GED; or up to 1 year of related experience and/or training; or equivalent combination of experience and education; ability to work outdoors, in the elements, or across multiple shifts including nights and/or weekends if needed
Preferred Qualifications :
Ability to exercise discretion
Ability to make time-sensitive decisions
Ability to multitask
Ability to work both independently and as part of a team
Basic deductive reasoning skills
Experience working in a fast-paced environment
Proficient active listening skills
Proficient organizational skills
Proficient time management skills
Self-motivation
Ability to wear appropriate work attire (protective gear/PPE)
Basic Customer Service Skills Ability to fulfill physical requirements of the job including: lifting above 50 lbs., bending, stooping, pushing, and pulling.
The expected starting pay range for this position: Competitive ranges available
sign-on bonus available for a limited time.
Must not have received a sign-on bonus from JBH in the last 12 months. Current employees are eligible for a sign-on bonus when accepting an eligible position that requires relocation of 50+ miles.
Don’t let distance keep you from becoming a part of our team! Relocation assistance may be available for qualified candidates located outside a 50-mile radius of the job.
This position is not eligible for employment-based sponsorship.
Applicants can be considered for I, II, or Sr. Level [ Mobile Trailer ] Technician depending on verified years of experience and position availability.
Compensation:
Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.
Benefits:
The Company offers…