Company Profile
Gold Coast JCB is the JCB dealer for southeast FL with a strong commitment to providing the best products and customer support in the market. We are investing in our workforce and offering a highly competitive compensation and benefit program, to ambitious candidates with the correct mindset to excel at their personal and professional level. Gold Coast JCB is an authorized dealer for JCB construction equipment including compact track loaders, skid steer loaders, rough terrain forklifts, backhoes, wheel loaders, excavators, telehandlers, aerial equipment, among others.
Position Purpose
Gold Coast JCB currently has an opening for an Inside Sales Representative to support our machine sales coverage. This position is responsible for providing exemplary customer satisfaction to assigned accounts through the sale and promotion of products and services offered by Gold Coast JCB. From our main office, the Inside Sales Representative will serve as the primary liaison between Gold Coast JCB and the customer.
Position Type
Full Time, Exempt
Location
West Palm Beach, Florida.
Benefits and Other Compensation
JCB offers a comprehensive benefits package, including medical, dental, and vision insurance; 401 (k) retirement plan; paid time off and paid holidays.
Application Process
Applications will be accepted through Careers | JCB Careers | JCB Jobs | JCB or via LinkedIn. The anticipated application window will close on December 4, 2026.
Major Tasks, Responsibilities & Key Accountabilities
The successful candidate will play a key role in driving sales and building strong relationships with customers in the industry
This role involves handling inbound and outbound sales inquiries, providing product information, and closing sales
Respond to inbound sales inquiries via phone, email
Make outbound calls to prospective and existing customers
Identify customer needs and recommend appropriate equipment solutions
Provide detailed product information, including features, benefits, and pricing
Prepare and process sales orders accurately and efficiently
Follow up on quotes and leads to convert them into sales
Coordinate with the operations team to ensure timely delivery of equipment
Build and maintain strong relationships with new and existing customers
Handle customer complaints and concerns with professionalism and escalate issues when necessary
Ensure high levels of customer satisfaction through excellent service
Maintain accurate records of customer interactions and sales activities in CRM systems
Provide regular sales updates to management
Stay updated on product knowledge and industry trends
Other duties as assigned
Minimum Qualifications
At least 2 years of inside sales support, and/or parts/service sales experience preferably in the equipment sales or rental industry.
Proven experience in inside sales, preferably in the equipment industry
Strong customer service skills and a customer-centric approach
Excellent communication skills, both verbal and written
Ability to multitask, prioritize, and manage time effectively
Proficient in using CRM software and MS Office Suite
Strong problem-solving skills and attention to detail
Ability to work independently and as part of a team
Must pass any drug screens, background checks, and any pre-employment tests, which will be conducted in accordance with applicable law.
Knowledge, Skills, Abilities & Competencies
Strong problem-solving and analytical skills.
Ability to work in a high-stress environment.
Detail-oriented and able to work independently.
Collaborative approach to resolving issues impacting various groups across the enterprise.
Ability to understand processes (system and non-system), troubleshoot, develop, and recommend solutions.
Enjoy working in a dynamic environment and be a self-motivated team player.
Working knowledge of Microsoft Office products, including Word, Excel, PowerPoint, Teams, and Microsoft Project.
Job Conditions
Both office environment and occasionally…