Company Profile
Founded in 2024, North Star JCB is an authorized JCB dealership proudly serving Illinois and Northwest Indiana from our headquarters in West Chicago, Illinois. We provide a complete range of JCB construction and agricultural equipment, backed by exceptional parts availability, factory-trained service technicians, and equipment expertise that customers can rely on throughout the life of their machines. Our mission is simple: to be the trusted equipment partner that helps our customers build, grow, and succeed.
At North Star JCB, we believe outstanding customer service is the foundation of every successful relationship. We respond to our customers' needs with urgency, operate with care and precision, and are committed to creating an experience that keeps customers coming back. Whether supporting contractors, municipalities, utility providers, agricultural operations, or industrial businesses, our team delivers customized equipment solutions that maximize productivity and minimize downtime.
As an authorized JCB dealer, North Star JCB offers a comprehensive lineup of industry-leading equipment, including backhoe loaders, excavators, telehandlers, skid steer loaders, compact track loaders, wheel loaders, attachments, and more. Our experienced Sales, Parts, and Service teams work together to provide responsive support—from equipment selection and financing to preventive maintenance, emergency repairs, and genuine OEM parts.
Guided by integrity, dependability, and excellence, North Star JCB is more than an equipment dealership—we are a long-term partner dedicated to helping our customers complete every project safely, efficiently, and successfully. Just as the North Star has served as a trusted guide for generations, we are committed to guiding our customers with reliable equipment, knowledgeable professionals, and unmatched customer support.
Position Purpose
North Star JCB currently has an opening for an Inside Sales Representative to support our machine sales coverage. This position is responsible for providing exemplary customer satisfaction to assigned accounts through the sale or rental of products and services offered by North Star JCB. The Sales Representative will serve as the primary liaison between North Star JCB and the customer.
Position Type
Full Time, Exempt
Location
North Star JCB, 31 W 019 North Avenue, West Chicago, IL, 60185
Benefits and Other Compensation
JCB offers a comprehensive benefits package, including medical, dental, and vision insurance; 401 (k) retirement plan; paid time off and paid holidays.
Application Process
Applications will be accepted through Careers | JCB Careers | JCB Jobs | JCB or via LinkedIn. The anticipated application window will close on November 27, 2026.
Major Tasks, Responsibilities & Key Accountabilities
The successful candidate will play a key role in driving sales and building strong relationships with customers in the industry
This role involves handling inbound and outbound sales inquiries, providing product information, and closing sales
Respond to inbound sales inquiries via phone and email
Make outbound calls to prospective and existing customers
Identify customer needs and recommend appropriate equipment solutions
Provide detailed product information, including features, benefits, and pricing
Prepare and process sales orders accurately and efficiently
Follow up on quotes and leads to convert them into sales
Coordinate with the operations team to ensure timely delivery of equipment
Build and maintain strong relationships with new and existing customers
Handle customer complaints and concerns with professionalism and escalate issues when necessary
Ensure high levels of customer satisfaction through excellent service
Maintain accurate records of customer interactions and sales activities in CRM systems
Provide regular sales updates to management
Stay updated on product knowledge and industry trends
Other duties as assigned
Qualifications
At least 2 years of inside…