As the Digital technician you’ll join the Digital Operations Maintenance team, responsible for ensuring the reliability, performance, and visual quality of digital advertising assets across both large and small format sites. The Digital technician plays a vital role in prolonging asset life through scheduled preventative maintenance, fault resolution, and cleaning.
What you'll be doing...
Maintenance & Fault Resolution
Respond to call-outs for faults on digital advertising assets, ensuring clear communication, effective fault investigation and timely resolution.
Carry out planned preventative maintenance to agreed schedules and standards.
Assist with site quality checks and general asset condition reviews where required.
Diagnose and resolve faults across a range of digital and electro-mechanical systems, including:display screens and associated componentsmedia players and control hardwarerouters and connectivity equipmentpower supplies and related electrical components
Promptly and accurately report damage to company assets or site issues identified during visits.
Ensure the correct tools, equipment, PPE and spare parts are taken to site and kept in good working order.
Operational Standards
Maintain tools, PPE and vehicle cleaning equipment to a high standard.
Follow safe systems of work and health & safety guidelines at all times.
Manage van stock and spare parts in line with booking, issue and stock control procedures.
Complete daily worksheets, requisitions, vehicle documentation and other operational records accurately.
Coordinate vehicle servicing and upkeep with the relevant support teams.
Liaise with Operations Managers and other internal stakeholders on site-related issues.
Support other reasonable duties as required by the line manager.
Working Practices
Ensure all operational practices comply with current health, safety and operational regulations.
Work professionally in public-facing and live operational environments.
Adapt to changing priorities and operational requirements, including urgent reactive work.
Stay informed on relevant industry developments, technologies and best practice.
Reporting & Documentation
Capture operational data and maintain accurate job records.
Produce clear reports on work completed, findings, actions taken and any follow-up required.
Record diagnostic information, parts used and site conditions where applicable.
Maintain accurate supporting documentation and photographic evidence where required.
Vehicle, Tools & Stock
Carry out daily checks of company vehicles, tools and equipment.
Keep company vehicles clean, safe and well organised.
Monitor stock levels and ensure spare parts and consumables are available to support first-time fix where possible.
Use company equipment responsibly and ensure it is properly maintained.
A little bit about you...
You are a practical, hands-on and solutions-focused individual who enjoys troubleshooting and working in a varied field-based environment. You are comfortable working independently, managing your own day and adapting to changing priorities.
You will be:
Professional, well-presented and confident when dealing with colleagues, clients and members of the public
Proactive, calm under pressure and focused on finding practical solutions
Organised, adaptable and self-motivated
Comfortable working outdoors in all weather conditions
Happy to work at height and undertake reasonable lifting duties
Responsible in the way you manage company tools, van stock, spare parts and equipment
Keen to learn, develop and build technical knowledge
Skills & Experience
Technical
Previous troubleshooting experience in mechanical, electrical or electro-mechanical systems
Previous basic electrical work experience
Familiarity with digital screens, IT systems and Monitoring softwares
Competent using laptops, smartphones and mobile devices as part of a working day
Good understanding of: WAN / LAN networkscellular connectivityADSL routers
Mechanical aptitude and willingness to…