FSC Technical Support Engineer (Remote With Travel)
Johnson Controls is seeking an FSC Technical Support Engineer to support advanced Metasys server installations, upgrades, migrations, and other complex server-related activities. In this role, you will work closely with branch project teams, technicians, customers, and customer IT to help deliver reliable Metasys server outcomes and, when project demand allows, provide Level 2 BAS technical support through the Field Support Center.
Role Overview
This position combines advanced BAS technical support with hands-on Metasys server project execution. You will help assess project readiness, plan and deploy server solutions, resolve technical issues, validate completed systems, and provide technical handoff and training. The role requires a strong balance of technical depth, customer coordination, and disciplined project execution. Travel may vary based on workload and project demand, with approximately 30% travel anticipated, including occasional multi-day onsite support.
Key Responsibilities
Plan and execute new Metasys ADS/ADX installations, upgrades, migrations, and server replacements.
Support complex Metasys server environments, including SQL Server, Split ADX, MVE, virtualization, redundancy/high availability, cloud-hosted systems, and other advanced server install scenarios.
Engage with branch teams during project planning and estimating to review architectures, technical requirements, project risks, and engineering effort.
Work with customer IT teams to coordinate Windows Server, SQL Server, networking, DNS, Active Directory, IIS, virtualization, firewall, cybersecurity, and related infrastructure requirements.
Develop and execute implementation, backup, validation, and rollback plans aligned to project complexity.
Troubleshoot server, database, application, network, and infrastructure issues during project delivery.
Create and improve technical documentation, installation guidance, knowledge articles, tools, and reusable deployment practices.
Provide advanced BAS Level 2 technical support, product testing, troubleshooting, and technical consultation through the Field Support Center when deployment workload permits.
How You Will Do It
Own each deployment with accountability, safety, and integrity, from readiness review through handoff and validation.
Stay close to the work by coordinating directly with branches, technicians, customers, and customer IT to remove obstacles before they delay the project.
Use structured planning and clear rollback steps so every installation, upgrade, or migration is executed with discipline and traceability.
Improve every day through candid troubleshooting and continuous improvement, turning complex issues into practical guidance, knowledge articles, and better deployment standards.
Win as one team by building trust across project teams, support teams, and IT partners while keeping communication clear and professional.
Qualifications
Degree or diploma in Computer Science, Engineering, Information Technology, Building Automation, or a related field, or an equivalent combination of education and relevant experience.
Strong experience with Metasys installation, configuration, and troubleshooting.
Advanced knowledge of Microsoft Windows Server and Microsoft SQL Server environments.
Strong understanding of TCP/IP networking, DNS, Active Directory, IIS, and enterprise IT infrastructure.
Experience with VMware and/or Hyper-V virtualization.
Excellent diagnostic, troubleshooting, and problem-solving skills across application, server, database, and network environments.
Strong communication skills with the ability to lead technical discussions with branch personnel, customers, and IT professionals.
Ability to independently plan and execute complex technical work while appropriately engaging other technical resources.
Ability to travel based on project demand, including occasional multi-day onsite engagements.
Nice to Have
Experience with Metasys…