The People Technology Analyst is a key technical role that lives within the JD North America People Regional Business Services model. The Regional Business Services function is responsible for supporting all US businesses within the JD Group, including JD Sports, Finish Line, Finish Line Macy’s, Shoe Palace, Nice Kicks, Downtown Locker Room (DTLR), and Hibbett. This role executes HRIS (Human Resources Information Systems) duties; primarily Workday products, technology, and strategy execution with strong systems knowledge, cross-functional partnerships, and being an advocate for the end user. The People Technology Analyst aids in implementation, business processes, process improvement, feature enhancements, security administration, and reporting that lead to a more effective and efficient organization. This individual should effectively exhibit JD Finish Line’s core values of Customer, People, Winning, Community, and Financial Responsibility in everything they do while performing the following main duties:
Configure, maintain, and support Workday HCM modules (Core HCM, Recruiting, Time, and Learning)
Execute business process configurations, condition rules, calculated fields, and security assignments
Troubleshoot and resolve system issues, defects, and user-reported incidents in a timely manner
Support mass data loads (EIBs), data corrections, and system updates
Serve as a Tier 2 escalation point for complex system and process issues
Analyze root causes and implement long-term fixes vs temporary solutions
Monitor ticket trends to proactively identify systemic issues or training gaps
Identify opportunities to improve system functionality, streamline workflows, and reduce manual effort
Support the execution of process standardization across fascias
Document and maintain standard operating procedures (SOPs)
Identify repetitive tasks that can be automated or enhanced through technology
Maintain high standards of data accuracy and integrity within Workday
Perform data audits, reconciliations, and validation checks
Support reporting needs by building and maintaining Workday reports, Dashboard, and Data extracts
Participate in Workday bi-annual release cycles (R1/R2)
Execute functional testing, regression testing, and defect tracking
Validate system changes and ensure business readiness prior to deployment
Support documentation of test scripts and results
Provide day-to-day guidance to HR users and business stakeholders
Maintain accurate documentation for Configuration, Business processes, Known issues, and resolutions
Stay current on Workday functionality, release, and best practices
Other duties and projects as assigned
Required Education and/or Experience:
Bachelor's degree in a related field and at least 2-4 years of related HRIS experience, or equivalent education and/or experience. Experience in systems management and reporting tools, ideally within the Workday HCMS, is required. Knowledge of HR processes and terminology to understand and deliver upon business objectives must be present.
Required Computer and/or Technical Skills:
Should have basic to intermediate knowledge and abilities with Google Suite or Microsoft Suite; intermediate to advanced knowledge of Excel/Sheets and BI tools. Experience with Workday HCM, Security, Business Processes, Configuration, and Integrations.
Experience preferred, but not required, in Workday modules such as Recruiting, Expense, Performance Management, Payroll, Benefits, and Compensation Management.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of…