The Account Growth Manager primarily is responsible for selling Jenzabar Software, services, managed services and third-party partner products to existing Jenzabar clients while also retaining clients by increasing client satisfaction, product adoption and keeping clients informed about Jenzabar Products, strategies and vision. Additionally, they will help facilitate and coordinate deliverables (new application acquisitions, application upgrades, SSO implementations and Cloud system migrations) by ensuring project milestones are scoped, monitored and achieved within budget.
This person will primarily cover a territory of the Western half of the United States, and some international clients.
Essential Tasks
Execute sales strategies designed to achieve revenue goals and demonstrate consistent and predictable performance
Prepares growth/retention number(s) on a quarterly basis
Works collaboratively with Product Development, Product Lifecycle Consultants and Product Quality Analysts on customer sales, retention, relationships, satisfaction and upgrades
Work with Jenzabar Teams on developing Leads and pipeline of prospective clients
Develop grass roots marketing campaigns strategies to promote new and existing products
Demonstrates ability to build strong executive relationships and sell within traditional IT hierarchy as well as non-IT business units
Plans, prepares and coordinates all sales-related activities from executive presentations to product demonstrations
Maintains a high level of client satisfaction and loyalty with clients throughout and after the sale to ensure successful implementation and maximum customer satisfaction
Manage complex sales situations and large projects, influencing clients and defuse potential problems by using your knowledge of complex business challenges to identify solutions
Prepares and delivers proposals and contracts with the ability to negotiate standard and non-standard T&Cs
Manage multiple large scale, campus wide software implementation projects from contract signing to post go live
Work with Jenzabar Teams to prepare detailed project plans including resource allocations/tasks, deliverable dates and milestones required to deliver the project on time and within budget
Effectively negotiate timelines with customers
Work with Jenzabar Teams to schedule, prioritize tasks, manage timelines, and maintain open and timely communication
Provide a timely response to customer questions & requests
Practice continuous learning through self-guided reading and research of relevant business practices and strategies in higher education needs/expectations
Perform assigned tasks with minimal supervision
Communicate information clearly, accurately, and timely to Jenzabar Teams and clients
Gain a sound understanding and knowledge of the client's requirements
Understand the client’s business processes as they relate to the software
Share knowledge and insights
Leverage AI-enabled tools and analytics to enhance decision-making, improve efficiency, and drive measurable business outcomes when appropriate
Apply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human-in-the-loop oversight
Other duties as assigned by management
Preferred Skills & Experience
BS, BA Degree, or equivalent experience
3+ years Sales experience – experience in Higher Education sales preferred
1+ years Project Management experience
Ability to work independently
Excellent organizational skills
Ability to communicate well with others
Ability to work in a team environment
Comfort level with evolving and ever-changing technology
Ability to translate complex technical concepts to functional end users
Strong problem-solving and software troubleshooting skills required
Excellent presentation skills (to various audiences - executives & individual contributors
Excellent written and verbal communication skills
Proven effective listening skills
Proficient with Microsoft Office Suite and other desktop…