About Jericho Project Jericho Project is a nationally recognized nonprofit that has been working to end homelessness at its roots since 1983. What began as a Manhattan soup kitchen has grown into a citywide organization serving nearly 3,000 New Yorkers each year—including over 700 veterans, as well as young adults and families, many of whom identify as LGBTQ+.
Jericho provides more than 600 units of supportive housing through seven permanent residences in the Bronx and Harlem, along with scattered-site apartments throughout New York City. Our housing-first model is paired with wraparound services delivered by skilled case managers, licensed mental health clinicians, and workforce development specialists. Together, these services support our four pillars of stability: housing, employment, wellness, and family.
In 2024, Jericho facilitated over 570 housing placements, helped secure nearly 275 job placements, and delivered over 750 therapy sessions through our in-house Jericho Therapy Program. As we move toward expanding our reach by an additional 2,000 units of housing, we remain committed to helping individuals and families build lasting independence and well-being—one person, one home, and one community at a time.
About the Position
The Senior Program Specialist serves as the Office Manager for Housing Access, directly supervises the RRH and SSVF Program Specialists, and performs the Program Specialist functions for Urban Rapid Re-Housing (URRH). Reporting directly to the Senior Director of Housing Access, the position coordinates reliable office operations, timely participant access, accurate records, and consistent administrative practices across the three programs.
Position : Senior Program Specialist
Location : Manhattan
Reports To : Senior Director of Housing Access
Status : Non-Exempt
Compensation : $55,000.00 to $60,000.00 annualized
Responsibilities : Staff Supervision and Leadership
Provide direct administrative supervision to the RRH and SSVF Program Specialists, assign priorities and deadlines, monitor completion, and arrange reception and program coverage during absences.
Onboard and train staff using job descriptions, program SOPs, and 30-60-90 day plans. Cross-train designated backups and maintain documented handoffs for critical functions.
Conduct structured weekly supervision and biweekly coaching; document accomplishments, concerns, training needs, priorities, PTO, goals, and commitments. Review follow-through and provide timely feedback.
Review timesheets and PTO requests and approve them within delegated authority, confirming adequate coverage. Monitor required Relias and agency training and report outstanding items.
Assess staff performance, contribute to evaluations, and document recurring workflow or conduct concerns. Coordinate with the Senior Director, program leadership, and HR on formal personnel actions.
Partner with RRH, SSVF, and URRH leadership on program requirements and service barriers. Refer final eligibility, clinical, fiscal, and policy decisions to the authorized program leader.
Office Operations and Facilities
Manage the daily administrative operations of the Housing Access office, including reception readiness, shared calendars, conference room bookings, mail, voicemail coverage, meeting logistics, and office equipment coordination.
Maintain office, closet, and bathroom key issue and return logs. Coordinate authorized key-fob profiles, issuance, deactivation, and master-log reconciliation with IT and designated staff as employees join or depart.
Coordinate building maintenance, HVAC, cleaning, and repair requests; maintain request and follow-up records, communicate service schedules, and escalate unresolved or urgent problems to the Senior Director and facilities contacts.
Organize shared work areas and secure storage. Assign and verify daily kitchen closing, sanitation, restocking, trash disposal, and weekly refrigerator cleaning; report leaks, pests, damaged equipment, and sanitation…