About Jisc:
At Jisc, we're driven by a simple ambition: to use technology to transform education, research and innovation.
For more than 30 years, we've been the digital partner for the UK's education and research sectors, providing world-class networks, innovative digital services and expert guidance that help universities, colleges and research institutions thrive.
Our work supports millions of learners, educators and researchers every day, enabling everything from groundbreaking discoveries and life-changing research to exceptional digital learning experiences. While many people may not realise it, the technology and services we provide help power some of the UK's most important educational and research achievements.
Join Jisc and you'll be part of a purpose-driven organisation where your ideas can have a real impact. Together, we're shaping the future of learning, research and innovation for the benefit of society.
Shape the stability, scalability and future of Jisc's Digital Experience Platform
At Jisc, we're on a mission to empower education, research and innovation through world-class digital services. Behind every seamless customer experience is a reliable, secure and high-performing platform. We're looking for a Platform Reliability & Release Manager to take ownership of that mission and play a pivotal role in ensuring our Digital Experience Platform operates at its very best.
This is an exciting opportunity for someone who thrives at the intersection of platform engineering, release management and operational excellence. You'll lead the strategy, processes and technologies that keep our critical platforms running smoothly while enabling the safe and rapid delivery of new features and improvements.
Why this role matters
As our Platform Reliability & Release Manager, you'll be responsible for the resilience, availability and continuous evolution of Jisc's Digital Experience Platform (DXP), built primarily on Salesforce, MuleSoft and Copado.
You'll be the driving force behind reliable platform operations, high-quality releases and continuous improvement. Whether it's preventing service disruption, automating operational processes, improving release pipelines or leading platform upgrades, you'll help ensure that thousands of users benefit from secure, stable and scalable digital services.
This is more than a technical leadership role. It's an opportunity to influence how Jisc delivers change, manages risk and improves the experience of our members, customers and colleagues.
What you'll be doing
Own platform reliability and performance
Lead the day-to-day operational integrity of the Digital Experience Platform.
Drive platform stability, resilience, scalability and service availability.
Champion a proactive approach to monitoring, incident prevention and continuous improvement.
Identify opportunities to improve performance, reduce risk and optimise costs.
Lead enterprise release management
Define and own the release and environment management strategy across Salesforce, MuleSoft and related technologies.
Oversee the full release lifecycle, ensuring high-quality, low-risk deployments.
Coordinate complex releases across multiple environments and stakeholder groups.
Establish release readiness criteria, manage dependencies and minimise deployment risks.
Accelerate automation and DevOps practices
Leverage software engineering principles to automate operational activities and improve platform efficiency.
Enhance CI/CD capabilities and deployment processes.
Drive the adoption of DevOps and DevSecOps best practices across the platform landscape.
Manage environments and platform tooling
Lead platform upgrades, maintenance activities and security patching.
Oversee sandbox management, environment synchronisation and data refresh strategies.
Manage associated tooling including Copado and related release management technologies.
Ensure teams are equipped with the processes, tooling and guidance required for successful…