JLL empowers you to shape a brighter way .
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Job Description
JLL's Experience Management (XM) division curates, implements, and manages unique tenant and guest experiences in office, retail, hotel and residential spaces. The Account Manager is responsible for managing assigned XM accounts to realize the client's vision. A successful Account Manager will be able to manage each account and its employees while visiting the site, as well as while working remotely.
Responsibilities & Job Qualifications:
Operations:
•Manage daily operations for assigned accounts (Community Managers, Event Coordinators, Concierges, Guest Services). Accounts managed will have straightforward services.
•Lead new account launches with oversight from a senior member of the XM platform team, including implementing SOPs, training, KPIs, and program marketing materials
•Oversee contract compliance, staffing, and partnership with HR and Recruiting for each account.
•Conduct regular on-site visits and client check-ins. This may include out-of-state travel.
•Maintain company shared drive with up-to-date contracts, SOPs, documentation and marketing materials, training materials, etc.
•Collaborate with Community Managers on technology improvements for building apps.
Client Relations:
•Understand current client priorities for the account/portfolio.
•Foster strong relationships with client contacts, JLL Regional/Group Managers, and onsite Property Management teams.
•Act as a liaison between vendors and the client.
•Use annual allotted budget for client relationship-building initiatives.
Team Building and Management:
•Supervise staff/managers and ensure policies and procedures are being followed.
•Set goals and objectives in line with those of JLL, Experience Management, the client and the employee's professional growth.
•Address performance concerns and conduct annual reviews.
Manage PTO requests and coordinate coverage for assigned accounts.
Financial Reporting and Budgeting:
•Partner with Finance to complete annual and project budgets.
•Understand and manage contract budgets for each account.
•Review all reports for accuracy before submitting them to the client.
•Approve A/R and A/P invoices for your accounts
•Follow-up with PMs and clients for aging payments
Reporting and Data Analysis:
•Provide reports outlining account metrics, KPIs, and other relevant info.
•Use XM internal and external resources to measure account success.
Sound like you? To apply you need to have:
•Professional demeanor and appearance
•Strong business acumen
•Proficiency in reading budgets, P&Ls, and other financial statements
•Ability to recognize accounting inconsistencies
•Excellent verbal and written communication skills
•Desire and ability to lead-by-example
•Outstanding people skills, including the ability to lead meetings and present to groups
•Ability to be flexible and adaptable
•Strong organizational skills and ability to multi-task
•Ability to meet deadlines
•Ability to think quickly and efficiently when confronted with requests
•Self-starter, motivated, takes initiative, and anticipates needs of others
•General tech-savviness, specifically MS Office applications, iOS applications
•Ability to analyze data and explain data visualizations
•Treats all team members with respect and dignity
•Ability to stay positive in ever-changing circumstances
Education and Experience:
•Bachelor’s degree in business, Hospitality, Marketing, or related field is preferred
•Minimum of 5…