JLL empowers you to shape a brighter way .
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Analyst, Operational Performance
Location: Must be able to go into Chicago office 2x a month minimum
The Opportunity
The Analyst, Operational Performance is a data steward for commercial real estate. You will manage, analyze and report on key operational metrics across the portfolio, working closely with the Senior Analyst. You will ensure the accuracy and integrity of data on tenant sales, mall traffic, occupancy/vacancy and leasing activity, and turn it into clear, actionable recommendations. You will also help modernize operational reporting, using AI tools to improve efficiency and support value creation.
Please note: This role is functional analysis for reporting, data stewardship and stakeholder communication. It is not a data science or advanced analytics position. You will not build predictive models, machine learning algorithms or advanced statistical forecasts.
What You Will Deliver
Operational Data Stewardship
Manage monthly operational KPIs (tenant sales, mall traffic, occupancy/vacancy, leasing activity), ensuring completeness, accuracy and integrity
Comply strictly with business rules and procedures across all reporting processes
Verify standard formulas and calculations, and review data sets for consistency
Monitor data integrity and resolve discrepancies promptly
Analysis & Reporting
Prepare consolidated operational reports and variance analyses for senior management and stakeholders
Analyze KPIs, including tenant sales performance, mall traffic trends, occupancy rates and leasing activity
Provide high-level variance explanations
Present performance through clear reports, dashboards and written narratives
Stakeholder Partnership & Communication
Help prepare quarterly presentations and reporting packages for the JLL Executive Committee, senior management and external stakeholders
Collaborate with business partners across departments
Work with Financial Planning & Analysis to provide operational statistics that support insights on asset financial performance
Represent Operational Performance on cross-functional and technology projects
Process Excellence & Innovation
Support continuous improvement by developing and implementing enhanced reporting tools, processes and systems that simplify workflows and increase agility
Contribute to modernizing reporting: automation, AI tools (e.g., Copilot, ChatGPT) to summarize data and streamline recurring reports, standardized KPIs, Power BI reporting and enhanced executive visualization
Identify opportunities to redirect capacity from recurring tasks to higher-value strategic analysis
Support implementation of new systems, processes and reports, with a focus on value creation
Budget & Forecast Support
Support the quarterly forecast and annual budget processes with the Senior Analyst and Operations team
Help ensure the quality, consistency and reasonability of operational data throughout budget and forecast cycles
Provide operational data and analysis to support planning initiatives
Special Projects
Respond to ad-hoc requests for current and historical data and analysis, and to sensitive assignments from senior leadership
Qualifications
Required
Bachelor's degree in Business Administration or a related field (or equivalent experience)
Minimum 2-4 years of progressive experience in operational analysis and reporting
Commercial real estate or property management experience (preferred)
This is not a data science or…