JLL empowers you to shape a brighter way .
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Location Requirement: Must be based in Boston or the greater Boston metro area
What This Job Involves
The Associate Program Director for the Americas serves as the cluster program oversight lead for capital project portfolios across assigned Americas markets, including U.S. regional hubs and LATAM. Reporting directly to the Americas Regional Lead, this role drives consistent project delivery, financial governance in e-Builder, risk mitigation, and milestone protection across a high-volume portfolio of office fit-outs, tenant improvements, building refreshes, and infrastructure upgrades. This role provides central cluster governance and client alignment while directing local on-the-ground project management support teams, general contractors, and technical consultants across 12 to 15 concurrent capital projects representing $20M to $60M in annual portfolio spend.
Your Day-to-Day Tasks Will Include
Overseeing day-to-day capital project execution across assigned Americas sub-regions, enforcing standardized playbooks, safety protocols, and governance guardrails
Serving as the primary operational escalation point for local site PMs, general contractors, and A&E consultants
Enforcing full data integrity across Monthly Cost Reports, Value of Work Done tracking, and depreciation bucket allocations
Reviewing change orders, potential change orders, and contingency drawdowns prior to submitting verified requests for client Project Executive sign-off
Safeguarding critical schedule dependencies between Contractor Handover and First Day of Business to protect operational readiness
Maintaining live Universal Risk Registers and CRAID logs to proactively detect critical path delays, permitting bottlenecks, and long-lead procurement risks
Driving strict vendor closeout compliance, ensuring full financial reconciliation, O&M manual uploads, and punch-list completion within 90 calendar days of Project Delivery Complete
Required Qualifications
Bachelor's degree in Construction Management, Architecture, Civil Engineering, or Business Administration
5 to 8+ years of progressive project management experience in corporate interiors, commercial fit-outs, or multi-site capital programs (7 to 10+ years for P3-level consideration)
Proficiency in e-Builder, MS Project or Primavera P6, financial cost reporting, and contract administration
Demonstrated experience managing concurrent capital projects ranging from $250K to $10M in individual spend
Strong understanding of change order and contingency management processes, including client sign-off workflows
Experience partnering with general contractors, A&E consultants, and local on-the-ground project teams
Working knowledge of financial closeout processes, including reconciliation, O&M documentation, and punch-list management
Preferred Qualifications
Experience operating within a two-tiered delivery model, balancing cluster-level oversight with local execution teams
Familiarity with lease administration concepts, including Landlord consent requirements and Tenant Improvement Allowance collections
Working knowledge of risk governance tools such as Universal Risk Registers or CRAID logs
Exposure to municipal permitting processes and long-lead equipment procurement planning
Basic understanding of SOX-related financial controls and accrual reporting in a capital projects context
Experience collaborating with Brokerage and Transaction teams on capital and…