JLL empowers you to shape a brighter way .
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
JLL supports the Whole You, personally and professionally .
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What the job involves
Work with the onsite facilities team to ensure planned preventative and reactive tasks are completed.
Organize site PPM and coordinate vendor visits and verification of performed works.
Track daily client and JLL ticketing system and keep updated.
Follow-up and track remedial works.
Work with the internal Task system to keep track of all requested Facilities work and close out actions according to SLAs.
Seek to continuously improve processes, systems and overall client satisfaction.
Obtain quotes for repairs that are done by external companies and update them in the finance tracker.
Track all intervention and paperwork. This is to be done both electronically and physically.
Provide weekly and monthly reports.
Quality and sense check all vendors are compliant and documentation is logged accordingly.
Daily check of the BMS of the office.
Daily site inspections of the office
Resolve facilities-related problems with conference rooms, interior furnishings, fixtures and equipment.
Perform fabric related repairs including handyman repairs, building of items required within the office, painting works.
Carry out quality audits office including furniture and equipment on a regular basis, logging all issues and ensuring actions are completed on time.
Provide support for meetings and conference room repairs, bathroom repairs, MK and restaurant repairs.
Act collaboratively to solve problems and resolve spontaneous and unique situations with • professionalism and service orientation.
Ensure completion of daily checks and delivery of committed services and overall client satisfaction, demonstrate responsiveness and creativity in finding solutions for service delivery.
Ensure appropriate follow up with customers and vendors.
Provides support for the wider facilities and events team in terms of updating tasks/supporting vendors, event setup.
Work as part overall FM team on facilities related tasks including first line fix, post room support, events support, replacement of light bulbs and manual handling.
Regularly work with external contractors, e.g., M&E contractor, cleaning, AV, fit out contractors…
Support wider events team in terms of set ups/screens/props etc
Ad hoc duties from time to time to support the rest of the facilities team.
Skills & Experience
Experience in a hands-on role working within an events or facilities environment.
Technical qualification or trade essential, manual handling training essential.
Outstanding customer service skills and orientation
Ability to maintain professionalism at all times under stressful situations.
Ability to multitask and work without direct supervision.
Proficient in MS Office and possess excellent written and verbal communication and…