JLL empowers you to shape a brighter way .
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
CMDB Product Owner
Purpose of the Role
JLL's Enterprise Service Management (ESM) team is hiring a CMDB Product Owner to lead the transformation of JLL's Configuration Management Database (CMDB) from a technical asset repository into a trusted, governed source of service and configuration data that delivers value to the business. This role is accountable end-to-end for the integrity of CMDB data and for the value it creates for the enterprise — ensuring configuration item (CI) data reliably supports incident, problem, change, and risk decisions across JLL's ITSM practice.
The Product Owner is expected to help transform ESM into a value-providing function for JLL — building a CMDB and configuration data model that supports modern application development teams as well as traditional IT operations, and that provides the trustworthy, well-governed data foundation that AI and agentic AI automation across ESM depends on.
Three key qualification are necessary to be successful in this role: (1) strong data science and data management skill — the ability to design, govern, and continuously improve a large-scale configuration/service data model; (2) ITSM/ITIL expertise at large-enterprise scale, paired with a proven, hands-on record of using AI and agentic AI to modernize IT Service Management; and (3) critical thinking and analytical skills — the judgment to apply industry frameworks, standards, and vendor claims appropriately to JLL's business rather than adopting them by rote.
Key Responsibilities
CMDB Product Ownership & Data Governance
Own end-to-end accountability for the integrity of JLL's CMDB and the business value it creates, acting as the single Product Owner for CMDB data governance across the enterprise.
Define, document, and communicate CMDB data governance policies, standards, and CI ownership rules — operating a RACI model spanning an Executive Sponsor, business/application owners, ITSM practice owners, and Technical CI Owners.
Identify which asset classes and CI attributes belong in the CMDB, keeping the data model scoped to what real incident, change, problem, and risk decisions require rather than exhaustive asset-inventory sprawl.
Monitor CMDB data quality on an ongoing basis — completeness, accuracy, and freshness — forecast likely data-quality issues before they surface, escalate and drive resolution of data issues, and coach CI owners and stakeholders on governance standards.
Service Data Model & Business Value Alignment
Evolve JLL's CMDB from a low-level technical asset repository toward a service-oriented data model — informed by industry frameworks such as ServiceNow's Common Service Data Model (CSDM) — that ties CIs to services, business capabilities, and cost/value context.
Align the CMDB to JLL's IT and business service portfolio so stakeholders can see how technology maps to services and value, enabling reliable impact analysis, service costing, and prioritization decisions.
Partner with Service Transition, Problem Management, and Service Design leaders so CI data reliably supports change-risk assessment, incident and problem investigation, and request fulfillment.
Continuous Discovery & Modern Infrastructure Coverage
Lead the strategy and roadmap for automated, near-real-time CI discovery and dependency/service mapping across hybrid, multicloud, and ephemeral (container/serverless) infrastructure, moving beyond manual entry, spreadsheets, and periodic…