JLL empowers you to shape a brighter way .
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Corporate Receptionist (Evening Shift)
Based: On client site Rolls-Royce, Derby D24
Hours: 15 hours per week (Monday to Friday 4:00 PM - 7:00 PM)
JLL empowers you to shape a brighter way
Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward
Role Purpose
We are seeking a highly self-motivated and passionate Corporate Receptionist to manage our evening operations at our Derby site. You will serve as the primary point of contact for visitors and employees during the transition from business hours to evening operations, ensuring exceptional customer service while maintaining building security and preparing facilities for the next business day.
In this role, you will take ownership of the front-of-house experience during evening hours, manage building closedown procedures, and support the facilities management team in providing a great workplace experience. Your ability to work independently, proactively resolve queries, and maintain the highest standards of presentation and service will be the cornerstone of your success.
What this job involves:
Reception & Customer Service
Provide exceptional levels of customer service, ensuring guests receive an excellent welcome
Act as meet and greet for late visitors, clients, and employees
Record all visitors and issue security passes to external guests and contractors
Answer and direct incoming calls professionally and efficiently
Handle enquiries, requests, and concerns in a timely and effective manner
Process incoming and outgoing mail and courier items
Maintain a neat and organized reception area with immaculate presentation standards
Evening Building Coordination
Manage anyone working in the building outside of core business hours to ensure their safety and wellbeing
Conduct comprehensive security sweeps of the building before security personnel arrive for lock-up
Make decisions and communicate effectively with staff working outside of core business hours
Manage any issues that arise outside of core business hours, escalating to the relevant person dependent on the issue
Support Emergency Evacuation procedures and take the lead in managing evacuations if required
Meeting Room Management & Preparation
Check all meeting rooms at end of day and prepare for the following day's bookings
Ensure all meeting, conferencing and event spaces are set to a defined standard including dividing rooms and reconfiguring furniture
Prepare client meeting packs and materials
Complete departmental checklists ensuring quality of service and standards pertaining to the presentation and maintenance of meeting rooms and public areas
Ensure meeting rooms are stocked with necessary supplies (stationery, water, refreshments)
Process meeting room requests for the following day
Facilities & Maintenance Support
Efficiently report any maintenance, IT, or Health and Safety concerns
Raise work requests through the system for maintenance and cleaning issues
Check all AV/IT equipment and raise any issues for…