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Critical Services Technician - Data Centre Operations (m/f/d)
Role Summary
Critical 24/7 operational role ensuring availability and performance of mission-critical data centre infrastructure at one of our new client’s facilities. Responsible for monitoring, maintenance, incident response, and compliance with German data centre standards.
Location: Frankfurt am Main
Employment Type: Full-time, Permanent (24/7 including weekends/holidays)
Key Responsibilities
Infrastructure Monitoring
Monitor critical systems via BMS/DCIM platforms (power, UPS, cooling, fire protection, security)
Track environmental parameters and system performance in real-time
Document all activities and deviations in shift logs
Maintenance & Inspections
Conduct structured inspection rounds every 2-4 hours
Perform visual/functional checks of UPS, generators, HVAC, electrical systems
Execute minor preventive maintenance tasks
Support planned maintenance activities
Incident Response
Respond immediately to alarms and system faults
Perform initial diagnostics and implement emergency protocols
Coordinate with external service providers
Escalate critical issues per established procedures
Document incidents in ticketing systems (ServiceNow, JIRA)
Documentation & Communication
Complete detailed shift handover reports
Maintain compliance documentation (DIN EN 50600, ISO 27001)
Communicate with customers regarding incidents/maintenance
Coordinate with Security, IT, and Facilities teams
Compliance & Safety
Enforce security protocols and access control
Ensure compliance with DGUV, VDE, BDSG/GDPR requirements
Participate in safety drills and report hazards
Essential Requirements
Education & Certifications
Required:
Completed Ausbildung in: Elektroniker für Betriebstechnik, Mechatroniker, Anlagenmechaniker für SHK, or comparable
Elektrofachkraft certification (or willing to obtain within probation)
First Aid certification (valid within 2 years)
Fire Safety Officer training (Brandschutzhelfer)
Valid Class B driving license
Technical Knowledge
Electrical power distribution systems (low/medium voltage)
HVAC and climate control technology
UPS systems, battery banks, emergency generators
Basic IT infrastructure (servers, network equipment)
Understanding of Tier III/IV critical infrastructure concepts
Language Proficiency
Technical terminology proficiency in German
Personal Competencies
Independent worker with strong problem-solving skills
Team-oriented with excellent communication
High stress tolerance and calm under pressure
Reliable, punctual, flexible with shift changes
Minimum 1-2 years technical operations…