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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Senior Manager - Events
§ Job type : Full time
§ Reporting Manager : Account Director
§ No of staff managed : Manager, AMs, Sr. Exec & Execs
Job profile
§ Qualification : Bachelor’s Degree / Master’s Degree
§ Industry Type : FM Services, Hotel,
§ Overall Experience : 8 – 10 years
§ Industry Experience : 6 – 8 years
§ Generic Skills : Leadership, Communication, Vendor/people management, Strategies
§ Behaviors : Achievement level, Team work, Learning attitude & Positive thinking
Job Aim
Responsible for Meeting & Event Planning service delivery, career development of employees, management of any special projects that may require functional expertise and contribute to the overall Facilities and Services goals both financial and customer service.
Competencies
§ Interpersonal skills with a strong client focus.
§ Team Leader with line management skills and the ability to delegate
§ Client relationship management
§ Supplier relationship management
§ Technical comprehension and experience with performance based service contracts and vendor management
§ Strong budget management skills
§ Excellent written and oral communication skills.
§ Strong analytical skills.
Responsibilities
Operations Delivery
Service Delivery
1.1 Customer Relations
§ Facilitate the delivery of high quality support services to the partners, associate partners, managers, staff and guests of the Client.
§ Contact customers on a regular basis to build relationships and ensure open communications.
§ Develop deep understanding of customer’s requirements and expectations.
§ Communicate the services of Meeting & Event Planning to customers.
§ Address customer concerns.
1.2 Performance Management and Continuous Improvement
§ Ensure service level agreements and quality standards are met.
§ Complete metrics report to identify issues with service delivery effectiveness and efficiency.
§ Update management on monthly accomplishments.
§ Communicate performance results.
§ Develop and execute action plans to improve survey results and communicate with Management.
§ Research and implement service enhancements to meet evolving environment and customer needs.
§ Participate in best practice research and use findings to improve service delivery
§ Maintain open communications with other Meeting & Event planning solution providers in other geographies to build relationships and ensure seamless service delivery to customers and implement continuous improvement opportunities.
§ Work with employees to increase skills and identify new ways to provide support to customers.
§ Ensure vendor compliance with negotiated contracts and participate in new vendor selection and contract negotiation.
§ Negotiate vendor contracts and select new vendors: monitor vendor performance and maintain vendor relations.
1.3 Team Building and Recognition
§ Make contact with individual employees on a regular basis to build relationships and ensure open communications
§ Promote and encourage mentoring relationships.
§ Define team member responsibilities, work processes, and team goals, according to the Office Operations standards.
§ Coach team members on how to solve problems and conflicts that may arise.
§ Hold regular meetings to develop teamwork and communications, share best practices to…