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Facilities Coordinator JLL
What this job involves:
JLL is seeking an experienced Facilities Coordinator to manage the day-to-day operations, scheduling, access, and logistics of a high-volume loading dock serving a major transportation facility. This is a hands-on operational role responsible for ensuring that every vehicle, driver, vendor, contractor, and delivery entering the loading dock is expected, scheduled, authorized, properly routed, and safely managed.
The successful candidate will combine strong facilities and operational judgment with practical logistics experience, along with comfort using technology to manage scheduling, access, communications, and daily dock activity. This role is critical to maintaining a secure, efficient, and well-organized loading dock environment that supports the broader facility's operations.
What your day-to-day will look like:
Manage daily loading dock operations, including delivery schedules, dock assignments, vehicle staging, arrival sequencing, and departures
Use scheduling and logistics technology to manage appointments, deliveries, vendors, contractors, and vehicle activity
Maintain real-time visibility into what is expected, what has arrived, where it is going, and when it has departed
Verify drivers, vehicles, vendors, contractors, and deliveries before granting access to restricted dock and service areas
Manage exceptions, including early or late arrivals, unscheduled vehicles, access issues, and changes to scheduled activity
Coordinate with tenants, vendors, carriers, contractors, facilities personnel, security teams, and station operations
Maintain accurate operational, delivery, incident, and exception records, and monitor metrics such as delivery volume, dwell time, and scheduling compliance
Coordinate with contracted security personnel assigned to loading dock and vehicle-access operations.
Identify bottlenecks, security vulnerabilities, and opportunities to improve both security and operational efficiency.
Comfortable with technology and capable of managing operations through technology , including: Loading dock and delivery scheduling platforms
Visitor, vendor, contractor, and vehicle management systems
Physical access-control and credentialing systems
Video surveillance and security-management platforms
Mobile applications, QR codes, digital credentials, and electronic check-in
Operational dashboards and reporting systems
Microsoft Office and related business applications
Required Qualifications:
5+ years of experience in facilities operations, logistics, transportation, critical infrastructure, or a comparable environment
Demonstrated experience using scheduling, access-control, visitor management, or similar operational technology
Strong organizational skills with the ability to manage multiple simultaneous activities
Ability to make sound decisions independently and appropriately manage exceptions
Strong written and verbal communication skills
Valid Driver's License
Proficiency with Microsoft Office and related business applications
Ability to work effectively with facility management, tenants, contractors, delivery companies, and relevant personnel
Preferred Qualifications:
Prior supervisory or management experience
Experience with loading docks, vehicle checkpoints, transportation facilities, or controlled-access environments
Working knowledge of physical access control, incident management, and operational risk…