JLL empowers you to shape a brighter way .
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
DUTIES & RESPONSIBILITIES
To deliver high quality, prompt and courteous Facility Management services in support of Client's business needs in a safe working environment.
The scope covers: housekeeping, pest control, landscaping, shuttle, mail service, GYM, event arrangement, storage management, LDO&FDO & help desk. A candidate with experience in most of above service lines are highly preferred.
· Vendor management
To assist client/JLL team to audit the work scope and service quality of vendors.
Regular review on SOW and SOPs to assess their properness and provide suggestions of enhancement
Assist to evaluate the contractors’ service performance.
Innovation and proactivity in vendor management
· Customer Service / Client Relationships
In charge of soft service budgeting and budget control
In charge of cross function communication and cooperation to ensure smooth daily operation.
Be responsible for coordinate all functions in soft service team
In charge of vendor management with sub-contractors
Be clearly seen as “taking lead” of soft service function, show leadership in the team
Keep good communication with REWS sponsors and BU clients.
Ensure the Key Operations Procedures are followed to ensure service standards are maintained.
Be innovative and devoted to continuous improvement
· Payment/ billing management
To oversee the Invoice/payment process of the team
To ensure the timing of billing and accrual
To assist update premise pool/general pool
allocation key on monthly basis.
· Lead the team to seek ways to constantly reduce costs and improve operational standards
· Keep good communication with the client, vendor management and host weekly meeting with Client.
· Any other duties assigned by his/her direct manager beside the core business.
Target R&R
1. Soft service team management
2. Sub-contractor vendor management
3. Event owner / supporter
4. Procurement
5. Budget/billing management / JDE & CCR procedure
6. Daily / Quarterly customer / vendor communication
7. Daily / Quarterly vendor communication
8. Oversee the update & review of SOPs / SOWs
Requirements:
1. Over 8 years’ experience in admin or IFM soft service
2. Fluent oral and written English
3. Be skilful in Microsoft Office, especially PPT and Excel
4. Service experience in group over 500 employees are preferred.
5. Mature and skilful in communication
6. Senior, with team management experience
Location:
On-site –Shanghai, China
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of…