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Facility Executive - Soft Services
Account Management – Work Dynamics (region/country)
What this job involves:
Job Overview: The Senior Facility Executive for Soft Services is responsible for overseeing and managing all non-technical facility services across multiple sites or a large complex facility. This role focuses on ensuring the delivery of high-quality soft services that contribute to a comfortable, safe, and productive work environment for all occupants.
Key Responsibilities:
Strategic Planning and Leadership:
Develop and implement strategic plans for soft services management
Set performance standards and key performance indicators (KPIs) for soft services
Lead and mentor a team of facility managers and service providers
Collaborate with other departments to align soft services with overall organizational goals
Service Management:
Oversee the delivery of soft services, including but not limited to: • Cleaning and janitorial services • Security and reception • Mail and courier services • Food services and catering • Landscaping and grounds maintenance • Waste management and recycling • Space management and move services
Ensure compliance with health, safety, and environmental regulations
Implement and maintain quality control systems for all soft services
Vendor Management:
Select, negotiate, and manage contracts with external service providers
Develop and maintain strong relationships with key vendors
Regularly evaluate vendor performance and implement improvement plans as needed
Budget and Financial Management:
Prepare and manage annual budgets for soft services
Analyze costs and implement cost-saving measures without compromising service quality
Review and approve invoices from service providers
Continuous Improvement:
Stay informed about industry trends and best practices in facility management
Implement new technologies and processes to improve service delivery and efficiency
Conduct regular service audits and implement corrective actions
Stakeholder Management:
Act as the primary point of contact for facility-related issues and inquiries
Maintain effective communication with building occupants, senior management, and other stakeholders
Conduct regular satisfaction surveys and address feedback
Sustainability and Corporate Social Responsibility:
Develop and implement sustainable practices in soft services delivery
Ensure compliance with corporate social responsibility initiatives
Emergency Response and Business Continuity:
Develop and maintain emergency response plans for soft services
Ensure business continuity in the event of service disruptions
Qualifications:
Bachelor's degree in Facility Management, Hotel Management, Business Administration, or related field
7+ years of experience in facility management, with at least 3 years in a similar role
Strong knowledge of facility management software and technologies
Excellent leadership, communication, and problem-solving skills
Proven track record in managing large-scale facility operations and budgets
Experience with contract and vendor management
Understanding of relevant health, safety, and environmental regulations
Sound like you? To apply you need to have:
Core facilities management skills
If you’re a graduate in any discipline, you will most likely to qualify for this role. You should also have 5-7 years of experience in facilities management. It would be great if you have tertiary qualifications in hotel…